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Negative Message - our sales people set aside a time that...

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March 20, 2008 Mrs. E.N. Schoemann Box 117 Portsmouth, IA 51565 Dear Mrs. Schoemann, I understand your concerns with the level of customer service in our store and appreciate you bringing it to our attention. I assure you this matter will be dealt with and we will speak with our employees regarding their behavior while on the clock at work. Due to the high level of customers we deal with our store is constantly busy. We do our best to train employees to handle the volume of in store customers as best we can. Because of this our company is not equipped to be an at-home service. We are more than willing to work with you here in our store. I can have one of
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Unformatted text preview: our sales people set aside a time that is convenient for you to come in and have a personal consultation. We can also have some samples set aside that will fit in with your dining room and the specifications you have already mentioned, along with the rest of our wallpaper samples. Let me know if this sounds like something you would be interested in and if there is any other way we can assist you. We look forward to hearing from you and hopefully seeing you again. Sincerely, Sarah McLean Customer Service Director...
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