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Unformatted text preview: a limited number of features), or of low quality (many bugs, poorly organized user documentation) and high grade (numerous features). Determining and delivering the required levels of both quality and grade are the responsibilities of the project manager and the project management team. The project management team should also be aware that modern quality management complements project management. For example, both disciplines recognize the importance of: 96 NAVIGATION LINKS ACROYMNS LIST ACRONYMS LIST ACROYMNS LIST A Guide to the Project Management Body of Knowledge (PMBOK Guide) 2000 Edition 2000 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA Chapter 8--Project Quality Management Customer satisfaction--understanding, managing, and influencing needs so that customer expectations are met. This requires a combination of conformance to requirements (the project must produce what it said it would produce) and fitness for use (the product or service produced must satisfy real needs). Prevention over inspection--the cost of preventing mistakes is always much less than the cost of correcting them, as revealed by inspection. Management responsibility--success requires the participation of all members of the team, but it remains the responsibility of management to provide the resources needed to succeed. Processes within phases--the repeated plan-do-check-act cycle described by Deming and others is highly similar to the combination of phases and processes discussed in Chapter 3, Project Management Processes. In addition, quality improvement initiatives undertaken by the performing organization (e.g., TQM, Continuous Improvement, and others) can improve the quality of the project's management as well as the quality of the project's product. However, there is an important difference of which the project management team must be acutely aware--the temporary nature of the project means that investments in product quality improvement, especially defect prevention and appraisal, must often be borne by the performing organization since the project may not last long enough to reap the rewards. A Guide to the A Guide to the 8.1 QUALITY PLANNING Quality planning involves identifying which quality standards are relevant to the project and determining how to satisfy them. It is one of the key facilitating processes during project planning (see Section 3.3.2, Planning Processes) and should be performed regularly and in parallel with the other project planning processes. For example, the changes in the product of the project required to meet identified quality standards may require cost or schedule adjustments, or the desired product quality may require a detailed risk analysis of an identified problem. Prior to development of the ISO 9000 Series, the activities described here as quality planning were widely discussed as part of quality assurance. The quality planning techniques discussed here are those most frequently used on proj...
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This document was uploaded on 09/27/2013.
- Fall '13
- The American