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Unformatted text preview: s--the group that is performing the work of the project. Sponsor--the individual or group within or external to the performing organization that provides the financial resources, in cash or in kind, for the project. In addition to these, there are many different names and categories of project stakeholders--internal and external, owners and funders, sellers and contractors, team members and their families, government agencies and media outlets, individual citizens, temporary or permanent lobbying organizations, and society at large. The naming or grouping of stakeholders is primarily an aid to identifying which individuals and organizations view themselves as stakeholders. Stakeholder roles and responsibilities may overlap, as when an engineering firm provides financing for a plant that it is designing. geE L geE PL P 16 NAVIGATION LINKS ACROYMNS LIST ACRONYMS LIST ACROYMNS LIST A Guide to the Project Management Body of Knowledge (PMBOK Guide) 2000 Edition 2000 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA Chapter 2--The Project Management Context Evaluate Identify Deploy Operations and Production Support Test A Guide to the A Guide to the
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Figure 25. Representative Software Development Life Cycle, per Muench Design Managing stakeholder expectations may be difficult because stakeholders often have very different objectives that may come into conflict. For example: The manager of a department that has requested a new management information system may desire low cost, the system architect may emphasize technical excellence, and the programming contractor may be most interested in maximizing its profit. A Guide to the Project Management Body of Knowledge (PMBOK Guide) 2000 Edition 2000 Project Management Institute, Four Campus Boulevard, Newtown Square, PA 19073-3299 USA NAVIGATION LINKS ACROYMNS LIST ACRONYMS LIST 17 ACROYMNS LIST Chapter 2--The Project Management Context 2.3 | 2.3.3 The vice president of research at an electronics firm may define new product success as state-of-the-art technology, the vice president of manufacturing may define it as world-class practices, and the vice president of marketing may be primarily concerned with the number of new features. The owner of a real estate development project may be focused on timely performance, the local governing body may desire to maximize tax revenue, an environmental group may wish to minimize adverse environmental impacts, and nearby residents may hope to relocate the project. In general, differences between or among stakeholders should be resolved in favor of the customer. This does not, however, mean that the needs and e...
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