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Unformatted text preview: rvices International and the International Trade Union
Confederation in their work. Required:
Based on the above information, identify five measures CUPE may want to monitor on its
balanced scorecard to help ensure they are achieving their objectives. Outline why each
measure is important and which objective it achieves.
Question 6: Customer Profitability Analysis (5 marks) Cloud Mobility, a provider of cell phone service, has a toll-free customer service line that is
available to all of their customers. They are concerned that this free service is having a
negative impact on profits.
How might customer profitability analysis help management assess whether this is the
Question 7: Mitigation of Risk in a Project (5 marks) Joe’s Cookies is planning to install a new automated assembly line to prepare, cook, and
package their very popular line of chocolate chip cookies. Joe’s is concerned about the
project going over cost—Ace Manufacturing, the company that is designing, constructing,
and installing the new equipment, is a fairly new company with an unproven track record.
Joe’s has chosen Ace to manufacture their assembly line as Ace has promised a more
automated process than their competitor with a good warranty program. Describe ways that
Joe’s can mitigate the risk of going over budget. Page 7 of 7...
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This document was uploaded on 09/28/2013.
- Fall '13