Question 10_Propose a Solution.pptx - QUESTIONS 10 PROPOSE...

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QUESTIONS 10 PROPOSE A SOLUTION
You will HEAR a voicemail that de- scribes a problem and you will be asked to SUG- GEST a solution.
The message WILL NOT APPEAR on the screen.
RESPONSE TIME: 30 seconds 60 seconds PREPARATION TIME:
POSSIBLE TOPICS Problem with rental housing Problem with deliveries
POSSIBLE TOPICS Customer service requests
What You’ll SEE :
What You’ll HEAR:
Sample Response:
UNDERSTANDING VOICEMAIL MES- SAGES
Learn to recognize the basic types of voicemail messages you may hear.. HOW? Listen to keywords.
Activity 1: Full Speak- ing TOEIC Test 1 Full Speak- ing TOEIC Test 2 Full Speak- ing TOEIC Test 3
Listen carefully for key informa- tion about the person, situation, request. HOW? Listen to keywords.
Listen carefully for key informa- tion about the person, situation, request. 1. The name of the person calling 2. Specific information about the problem 3. What happened or what the person needs 4. Any special requests or conditions
Activity 2: Listen again to the messages from Activity 1.

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