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Unformatted text preview: – 21 st Century) Dynamics Affecting Communication Dynamics Affecting Communication Contingencies • Diversity – Gender Diversity • Communication styles of men and women • Management styles of men and women – Cultural Diversity • Hispanics – largest minority community • Asian­American & African­America populations are at 12 & • • 38 million people, respectively By 2010, 33% of work force will be people of color By 2050, there will be no majority race in the U. S. – Age Diversity • American population is living & working longer • Half of U. S. employees (70 million)—are over 40 • Working people 40+ are in a Protected Class – EEOC • Communication challenges are increased – Millennials in the workplace – Education Diversity • 2002 Census Survey – 84% of U. S. residents age 25+ are high­school graduates; civilian labor force has increased education levels; managers will be challenged • Drive for Quality & Competition • Resources, add value, price­competitive, use technology, and be innovative Company Written Policies Company Written Policies • Sexual Harassment & Hostile Work Environment – All companies have a sexual harassment policy – Not all companies have a workplace violence policy ­ OSHA – Not all companies have a civility in workplace communication policy – Costs involved in each of these incidents • Discrimination • Complaints • Unfairness • Ethics – – – Numerous scandals abound People/Managers’ values are in question Blatant examples of mistrust • No universal laws exist • Code of Ethics; ethics training classes; ethics committee or an ethi...
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