Business Plan Draft.doc - Business Plan 2021 2023 Ozhouse...

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Business Plan 2021 - 2023 Ozhouse Clean BSBMGT617 SD Business Plan Template V1.0 Page 1
Executive Summary Ozhouse Clean established by James and Nancy Anderson in Melbourne in 2005. It is family business that provide professional and high-quality cleaning services. Currently it relies on words of mouth in getting client and has grown by having more than 70 regular customers. There are many that the company will need to develop and will bring more potential customers and it is not limited to residential owner but possibly commercial. Vision We are constantly working to establish ourselves as the most respected and sought after contract cleaning and facilities support service in Melbourne. Our values are: Respect: taking time to understand and value each person and respecting their choices. Responsibility: acting with integrity towards our staff, our customers, the community and the environment. Caring: a duty of care for our staff, customers and the environment. Excellence: to always look to provide the best quality experience with regards to our cleaning and our customer service. Integrity: to act with honesty, openness and do what we say we will do. Innovation: to be industry leaders. Strategic Objectives Our key objectives which are fundamental to our business in delivering world-class cleaning and customer service, are as follows: Provide our customers with a professional and friendly service. To increase the number of clients by 20% in the first year of introducing commercial cleaning services and 10% thereafter. Meet or exceed the expectations of customers. Implement best practice in cleaning operations, including environmentally sustainable practices.

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