Business Plan final.doc - Business Plan Final 2016 2018...

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Business Plan Final2016 - 2018Ozhouse Clean
Executive SummaryOzhouse Clean established in 2005 based in Melbourne. It offers professional, residentialcleaning services, including regular home cleans, as well as spring, cleans. It is a family businessowns by James and Nancy Anderson. The business is focusing on quality that leads to happy andcontent staff and customers. Vision We are constantly working to establish ourselves as the most respected and sought-after contractcleaning and facilities support service in Melbourne.Our values are:Respect: taking time to understand and value each person and respecting their choices.Responsibility: acting with integrity towards our staff, our customers, the community and the environment.Caring: a duty of care for our staff, customers and the environment.Excellence: to always look to provide the best quality experience with regards to our cleaning andour customer service.Integrity: to act with honesty, openness and do what we say we will do.Innovation: to be industry leaders.Strategic Objectives Our key objectives which are fundamental to our business in delivering world-class cleaning and customer service, are as follows:Provide our customers with a professional and friendly service.To increase the number of clients by 20% in the first year of introducing commercial cleaning services and 10% thereafter.Meet or exceed the expectations of customers.Implement best practice in cleaning operations, including environmentally sustainable practices.Market Analysis The cleaning services industry has shown growth overtime and now the industry has more than30,000 cleaning services that employs more than 150,000 employees in Australia. In Australia thecleaning industry worth $12 billions. It has shown staggering growth in the industry. It is expected

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