K201week1 - K201 WEEK 1 Business Functions Receiving...

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Click to edit Master subtitle style  5/12/09 Week 1 K201 
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 5/12/09 Business Functions Receiving Greatest Benefits from IT Customer Service Finance Sales and Marketing IT Operations Operations Management HR Security
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 5/12/09 Information Technology Project Goals Reduce Costs/Improve Productivity Improve customer satisfaction/loyalty Create competitive advantage Generate growth Streamline supply chain Global expansion
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 5/12/09 What is IT IT is any computer based tool that people use to work  with information and support the information and  information processing needs of an organization IT does not equal business success and innovation, but  represents  it MIS (management information systems) is the function that  plans for, develops, implements, and maintains IT hardware  software and applications that people use to support the goals  of an organization.
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 5/12/09 Data- raw facts describing characteristics of event Information is data converted into a meaningful and  useful context . IT Resources People use IT to work with information Three key resources People, information, information technology are  inextricably linked. If one fails, all fails
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 5/12/09 IT Culture Information-functional culture: employees use  information as means of  exercising influence  or  power over others. Information-Sharing culture: employees across  departments  trust  each other to use information  (especially about problems and failures) to improve  performance. Information-inquiring culture: employees across  departments  search for information  to better  understand the future and align themselves with  current trends and new directions.
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 5/12/09 10 forces that flattened the world Fall of the Berlin wall: tilted towards democracy Netscape IPO: investment in fiber-optic cables Work-flow software: applications that enables faster,  closer coordination among far-flung employees Open-sourcing: Linux, collaborative revolution Outsourcing: migrating business functions to India Off shoring: contract manufacturing in China Supply-chaining: robust networks increased business  efficiency
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 5/12/09 IT roles and responsibilities Chief information Officer (CIO) is responsible for: Overseeing all uses of information technology Ensuring the strategic alignment with IT with business goals  and objectives CIO must possess details understanding of every aspect of the  organization coupled with tremendous insight into the  capability of IT. Broad function of CIO include Manager Leader Communicator
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 5/12/09 Chief technology officer: responsible for ensuring the 
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