Unformatted text preview: tion. Everyone from top
management to general employees needs to have a good understanding of the basic
quality control concepts and to be able to apply these in their work. Use both lectures
and OJT (on-the-job training) to teach the basic concepts, statistical techniques, and
5. Use the following procedures to plan and implement quality control education:
a. The personnel and quality assurance departments plan and implement quality
control education company-wide. The production, sales, research and development,
accounting, administration and other departments should plan and implement their
b. Follow an annual schedule, with an emphasis on OJT in addition to lectures and
seminars. OJT includes workshop briefing sessions, training in quality control, skills
development, and sessions where work achievements are presented. Include outside
c. Use group sessions to teach items common to everyone in the company, and,
preferably, individual tuition for department specific items. The more practical the
training the more effective it will be.
d. Provide a separate programme at each organizational level to meet the needs of
that level. The fewer levels that you use, however, the more effective this education
will be. Three to five levels are optimal, derived from these groupings:
i. Managing directors.
ii. General division managers, factory managers, directors of sales offices.
iii. Department managers and section managers.
iv. First line managers and supervisors.
v. General employees.
vi. Specialized trainers in quality control.
e. Teach each level as follows:
i. Teach senior managers a correct understanding of quality control. They need to
be able to play a positive leadership role in quality control activities.
ii. Teach middle managers the correct guidance procedure for QC circle activities
and statistical techniques so that they can provide basic education in these.
iii. Teach general employees how to use QC techniques through OJT so that they
can use these techniques to solve problems in their workplace.
f. The quality control promotion committees and other groups should study the
curriculum at each organizational level.
g. Train in-house auditors to conduct internal quality audits.
h. Keep records of the implementation of the programmes, and the educational results
of each employee and each group. Evaluate these results and take them into
account in planning future programmes.
6. Include the programmes in quality control in the annual budget. Discuss the direct and
the indirect costs during the planning stage, and allocate funds for each department.
This budget should be included in each department’s annual budget. Those in charge in
each department should be encouraged to be present at these meetings. A Roadmap to Quality 19 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 20 Educate and support your partner companies in quality control
7. The final quality of your products will be determined by the quality of the input you
receive from your subcontractors and cooperating or affiliated companies. You need
to ensure that their level of quality control is as high as yours. Your company should
provide your partner companies with continuous guidance and education in
8. To provide this support to your partner companies:
a. Send spets to teach quality control techniques and intrinsic technology,
and to provide systematic education and on site guidance in control, supervision
b. Instruct your partner companies to submit QC process charts of their manufacturing
processes, and confirm that their quality assurance rules, standards and records
are complete. (A QC process chart describes the manufacturing process and the
checks that are required in this process. It is a control standard. See Text 14.1 for
c. Check their quality control system and insist that they carry out whatever
improvements are needed.
d. When problems occur, instruct them to immediately draw up concrete improvement
plans. Nominate someone to be in charge of solving the problem and insist that
improvements are fully implemented.
e. Send them a monthly written report on the quality of their products when you receive
them. This report should give the quantity of acceptance lots, the quantity of defective
lots, the total quantity inspected, the quantity of defective items, the minor defective
items and the nature of the defects. If there are any problems,
attach a letter requesting improvement, and instruct them to submit their
f. Periodically, or at times agreed upon by both of you, examine their quality control
system and make recommendations.
g. Provide them with guidance and support when they hold seminars about establishing
a quality control system, or seminars to study QC techniques, or promotion
procedures for QC circle activities. Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of the ideas may not be relevant to you. Concentrate on those that are
relevant. Keep notes of your co...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12