unit 2 chief executive officer ensuring quality 18 a

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Unformatted text preview: tion. Everyone from top management to general employees needs to have a good understanding of the basic quality control concepts and to be able to apply these in their work. Use both lectures and OJT (on-the-job training) to teach the basic concepts, statistical techniques, and problem-solving methods. 5. Use the following procedures to plan and implement quality control education: a. The personnel and quality assurance departments plan and implement quality control education company-wide. The production, sales, research and development, accounting, administration and other departments should plan and implement their own programmes. b. Follow an annual schedule, with an emphasis on OJT in addition to lectures and seminars. OJT includes workshop briefing sessions, training in quality control, skills development, and sessions where work achievements are presented. Include outside training. c. Use group sessions to teach items common to everyone in the company, and, preferably, individual tuition for department specific items. The more practical the training the more effective it will be. d. Provide a separate programme at each organizational level to meet the needs of that level. The fewer levels that you use, however, the more effective this education will be. Three to five levels are optimal, derived from these groupings: i. Managing directors. ii. General division managers, factory managers, directors of sales offices. iii. Department managers and section managers. iv. First line managers and supervisors. v. General employees. vi. Specialized trainers in quality control. e. Teach each level as follows: i. Teach senior managers a correct understanding of quality control. They need to be able to play a positive leadership role in quality control activities. ii. Teach middle managers the correct guidance procedure for QC circle activities and statistical techniques so that they can provide basic education in these. iii. Teach general employees how to use QC techniques through OJT so that they can use these techniques to solve problems in their workplace. f. The quality control promotion committees and other groups should study the curriculum at each organizational level. g. Train in-house auditors to conduct internal quality audits. h. Keep records of the implementation of the programmes, and the educational results of each employee and each group. Evaluate these results and take them into account in planning future programmes. 6. Include the programmes in quality control in the annual budget. Discuss the direct and the indirect costs during the planning stage, and allocate funds for each department. This budget should be included in each department’s annual budget. Those in charge in each department should be encouraged to be present at these meetings. A Roadmap to Quality 19 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 20 Educate and support your partner companies in quality control 7. The final quality of your products will be determined by the quality of the input you receive from your subcontractors and cooperating or affiliated companies. You need to ensure that their level of quality control is as high as yours. Your company should provide your partner companies with continuous guidance and education in quality control. 8. To provide this support to your partner companies: a. Send spets to teach quality control techniques and intrinsic technology, and to provide systematic education and on site guidance in control, supervision and processing. b. Instruct your partner companies to submit QC process charts of their manufacturing processes, and confirm that their quality assurance rules, standards and records are complete. (A QC process chart describes the manufacturing process and the checks that are required in this process. It is a control standard. See Text 14.1 for more details.) c. Check their quality control system and insist that they carry out whatever improvements are needed. d. When problems occur, instruct them to immediately draw up concrete improvement plans. Nominate someone to be in charge of solving the problem and insist that improvements are fully implemented. e. Send them a monthly written report on the quality of their products when you receive them. This report should give the quantity of acceptance lots, the quantity of defective lots, the total quantity inspected, the quantity of defective items, the minor defective items and the nature of the defects. If there are any problems, attach a letter requesting improvement, and instruct them to submit their improvement plans. f. Periodically, or at times agreed upon by both of you, examine their quality control system and make recommendations. g. Provide them with guidance and support when they hold seminars about establishing a quality control system, or seminars to study QC techniques, or promotion procedures for QC circle activities. Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your co...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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