tcb_roadmap_to__qualitiy_vol1

11 strengthen your international competitiveness 1

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Unformatted text preview: me. 2. To strengthen your international competitiveness: a. Assess your company’s competitiveness in the following fields: product and service quality, manufacturing systems, control systems, manufacturing machinery and equipment, employee development, information control, financing, new technologies, and new product development. b. Identify items that need to be strengthened to be competitive in international markets. Plan and implement ways of strengthening these items. c. Make concrete plans for each item which requires such action. Give clear instructions for investment in whatever technology, funding and human resources may be needed. d. Consider at the design and development stage any safety and public nuisance issues in the products to be exported. Check out the safety regulations of the destination countries in advance. e. Establish a system where patent, design, and physical distribution issues are completely checked out in advance. Consider how not to avoid problems in the destination country’s markets. Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your Action Plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: Do you feel that your company is competitive enough in international markets? If not, in what areas do you feel there is a need for improvement? b. Parag. 2. Apply the RADAR questions to these suggestions for improving your company’s international competitiveness. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to include these ideas in one of your earlier action plans. Unit 2 - Chief Executive Officer: Ensuring Quality 32 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 33 Test Answer these questions using only the information given in the text. For each question one, two or all three answers may be correct. Tick the answer or answers you think are correct for each question. Each question carries 3 points – you get one point for each correct answer that you tick, and one point for each wrong answer that you do not tick. You can choose to answer all questions, or just those for the text or texts you have been working on. 2.1 Promote your quality policy 1. To present its quality policy, management should: a. Prepare a clear statement of its basic quality policy. b. Give all employees cards with the basic points of its quality policy. c. Hold meetings with question and answer sessions. 2. Management should aim to increase the quality consciousness of: a. Their employees. b. Their suppliers. c. Their partners. 3. To increase the quality consciousness of employees managers should host frequent meeting at each worksite to: a. Announce company awards. b. Announce achievements in quality improvement. c. Announce national awards. 4. To actively encourage QC circle activities, managers should: a. Contribute articles to national journals on quality control. b. Take up whatever suggestions are made. c. Always stay to the end of any meetings they attend. 5. To have an effective suggestion scheme: a. Treat the scheme as an unofficial company system to encourage more employees to make suggestions. b. Establish secretariats in each department to promote the scheme. c. Assess suggestions at least once a month, and award prizes. 2.2 Establish a clear organizational structure 6. The company-wide organization chart should show the functions and responsibilities of everyone from: a. Senior managers to junior managers. b. Senior managers to supervisors. c. Senior managers to the lowest employees. 7. The organization chart should be drafted by: a. Senior managers. b. The personnel department. c. The quality assurance department. A Roadmap to Quality 33 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 8. 9. 10. 09/09/2005 11:33 Page 34 Task criteria should be revised and updated: a. Annually. b. Twice yearly. c. When deficiencies are found in them. The highest level at which the company-wide rules of job authority should be approved before being enforced is: a. Managers. b. Senior managers. c. Board of directors Department-specific rules: a. Should always be harmonized with company-wide rules. b. Need not be harmonized with company-wide rules. c. Should be harmonized with company-wide rules whenever possible. 2.3 Deal with critical issues 11. Important issues referred to in the text include those in: a. Planning, design and development of new products. b. The storage of raw materials. c. Qual...
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