tcb_roadmap_to__qualitiy_vol1

2 authority is where someone has been officially

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Unformatted text preview: y all the jobs in each department, including managerial functions like planning, developing strategies, coordinating the functions of the company, and promoting the company. b. Define the authority and responsibilities that go with each job. c. Define the responsibilities and authority of each employee. d. Define the procedures to be followed in carrying out each job correctly. e. Allocate jobs to each department. f. Make sure that the jobs to be done by each department are documented and that rules are established for assigning work within the department. g. Make sure that jobs to be carried out by more than one department will flow smoothly. h. Identify quality characteristics of jobs as numerically as possible, using control charts and control graphs. i. Decide who should draft all these documents, who should approve them and who should implement them. 4. It is important that everyone knows who has the responsibility and authority for defining job assignments, so that company-wide work will be done without one department duplicating the work of another. Look at the example of a job assignment for the quality assurance department in Figure 3.3a (page12). Figure 3.3b Rule for job authority Figure 3.3c Sample list of authority common to managers Figure 3.3d Responsibility and authority of major personnel who affect quality A Roadmap to Quality 11 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 12 5. Once your company has defined all the job assignments, your primary task, as a department manager, is to clarify your concrete policy and objectives on matters of quality, quantity, and cost, and to communicate these clearly to your employees. To do this you should: a. Know the extent of your authority – how your department interfaces with other departments, especially the next processing department. b. Clarify the quality control points of your job. c. Understand and control the quality characteristics of the jobs in your department. Use control charts and control graphs to quantify these. d. Make sure that any abnormalities and defects that occur at control points will be identified - establish a system where employees can immediately report any abnormalities and defects they discover. e. Set up a system that will highlight the conditions in which abnormalities and deficiencies occur and will investigate the causes. f. Actively support QC circles and other improvement activities. g. Have a system to check that employees have understood and correctly implemented their instructions. Figure 3.3a An example of a job assignment for the quality assurance department “As the department playing a central role in company-wide TQM activity, this department shall be in charge of planning and promoting these activities, and of assuring the quality of products.” a. Total planning and promotion of TQM activities. b. Promotion of QC circles and QC activities. c. Planning and promotion of QC awards. d. Assistance for TQM activities in affiliated companies. e. Planning of basic quality assurance policy. f. Establishment and promotion of quality assurance system. g. Planning and implementation of quality assurance and product audits. h. Establishment and promotion of product liability prevention (PLP) system. i. Comprehensive control of claims related to quality. j. Promotion of countermeasures for quality problems company-wide and coordination of action on products already shipped. Unit 3 - Managers: Managing Systems 12 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 13 Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Are all the jobs in the different departments in your company clearly defined? Would you like to see them better defined? How would this help you, your department and your company? b. What kind of relationships exist between the different departments? Are the relationships between the departments clearly defined? In what ways could you imagine the departmental relationships being better? What benefits would this bring? c. Parag. 3 presents proposals for drawing up job assignments for each department. Apply the RADAR questions to these. Draw up some brief job assignments for your own department. d. Figure 3.3b gives an example of a Rule for Job Authority. Is there anything you can learn from this example that would be useful in your company? e. Parag. 5 presents suggestions for clarifying policies and objectives and communicating these clearly to your employees. Apply the RADAR questions. Action plan Take the ideas you have found useful in the text, and in your discussion, and present t...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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