tcb_roadmap_to__qualitiy_vol1

211 strengthen your international competitiveness 30

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Unformatted text preview: n advance. c. Give clear instructions for investment in technology, funding and human resources. Unit 2 - Chief Executive Officer: Ensuring Quality 36 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 37 Relationship with ISO 2.1 Promote your quality policy Relationship with ISO 9001:2000: 5.3 Quality policy 6.2 Human resources 6.2.1 General 6.2.2 Competence, Awareness, and Training 5.5.3 Internal Communication 8.5.1 Continual Improvement 2.2 Establish a clear organizational structure Relationship with ISO 9001:2000: 5 Management responsibility 5.5.1 Responsibility and authority 4 Quality management system 2.3 Deal with critical issues Relationship with ISO 9001:2000: 5 Management responsibility 2.4 Satisfy your customers Relationship with ISO 9001:2000: 5.2 Customer focus 7.2 Customer – relate process 7.2.1 Determination of requirements related to the product 7.2.3 Customer communication 7.5.1 Control of production and service provision 7.5.2 Validation of processes for production and service provision 7.5.3 Identification and traceability 8.2.1 Customer satisfaction 8.4 Analysis of data 8.5.2 Corrective action 8.5.3 Preventive action 2.5 Develop your employees Relationship with ISO 9001:2000: 6.1 Provision of resources 6.2 Human resources 6.2.2 Competence, awareness and training 7.4 Purchasing 8.5 Improvement 8.5.1 Continual improvement A Roadmap to Quality 37 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 38 2.6 Carry out regular quality audits Relationship with ISO 9001:2000: 5 Management responsibility 5.1 Management commitment 5.5.1 Responsibility and authority 5.5.2 Management representative 5.6 Management review 5.6.1 General 5.6.2 Review input 5.6.3 Review output 8.2.2 Internal audit 8.2.3 Monitoring and measurement of processes 2.7 Carry out a periodic internal quality control diagnosis Relationship with ISO 9001:2000: 5 Management responsibility 5.1 Management commitment 5.5.1 Responsibility and authority 5.5.2 Management representative 5.6 Management review 5.6.1 General 5.6.2 Review input 5.6.3 Review output 8.2.2 Internal audit 8.2.3 Monitoring and measurement of processes 2.8 Prepare quality control manuals Relationship with ISO 9001:2000: 4.2.2 Quality manual 4.2.3 Control of documents 8.2.3 Monitoring and measurement of process 8.5.1 Continual improvement 2.9 Establish quality control in non-manufacturing departments Relationship with ISO 9001:2000: 4 Quality management system 4.2 Documentation requirements 5 Management responsibility 5.3 Quality policy 5.4 Planning 5.4.1 Quality objective 5.4.2 Quality management system planning 5.5.1 Responsibility and authority 5.5.3 Internal communication 6.2.2 Competence, awareness and training 8.5.1 Continual improvement Unit 2 - Chief Executive Officer: Ensuring Quality 38 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 39 2.10 Cooperate with universities and research organizations Relationship with ISO 9001:2000: 5.1 Management commitment 5.3 Quality policy 5.4.1 Quality objective 5.5.1 Responsibility and authority 6.2.2 Competence, awareness and training 7.1 Planning of product realization 7.3 Design and development 2.11 Strengthen your international competitiveness Relationship with ISO 9001:2000: 5 Management responsibility 6.2.2 Competence, awareness and training 8.5.1 Continual improvement A Roadmap to Quality 39 Unit 2 - Chief Executive Officer: Ensuring Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 1 Unit 3 Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 2 Contents Unit summary 3 Learning tools The RADAR questions 5 The 6-Point Structure 5 Texts 3.1 Implement your company’s annual management policy 6 3.2 Clarify the extent of your department’s responsibility for quality assurance activities 9 3.3 Define jobs, responsibilities and authority; clarify policies 11 3.4 Ensure that your employees understand and carry out their job assignments correctly 14 3.5 Monitor how well management tasks are being carried out 17 3.6 Monitor the quality of the work in your department 19 3.7 Deal with defects 21 3.8 Be alert for abnormalities when you revise any of your production processes 24 3.9 Keep work records 26 3.10 Take a systematic approach to making improvements 28 3.11 Keep everyone informed of how the department is doing 31 3.12 Establish report-writing procedures 33 Test 35 Relationship with ISO 40 UNIDO unit 3.qxd 3/10/05 12:51 PM Page 3 Unit summary All that you do as a manager will have an impact on quality, but several of your functions are especially important in ensuring a high level of quality in your own department and in the company as a whole. The functions included in this unit have to do with establishing, implementing and monitoring work systems, while those in Unit 4 present ways of supporting the contribution your employees can make. 3.1 Implement your company’s annual management policy If your company is to successfully improve quality, and reduce costs, it must formulate and impl...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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