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Unformatted text preview: your employees’ technical skills levels 8
4.3 Delegate authority 12
4.4 Motivate your employees 13
4.5 Involve your employees in making
improvements: Set up a suggestion scheme 18
4.6 Involve your employees in making
improvements: Support QC circle activities 21
Test 26 Relationship with ISO 30 Unit 4.qxd 3/10/05 12:57 PM Page 3 Unit summary
This unit presents six key actions that you as a manager can take to maximise the
contribution of your employees to the success of your department and of your company.
Ensure that they follow the standards, train, motivate and delegate, and involve them in
making improvements. 4.1 Ensure that your employees understand and follow the
A standard is a written description of the best way to carry out a job or a process. It can also refer
to the specifications of a product. If your company is to produce quality goods both consistently
and efficiently, it is essential that your employees understand and follow the standards. 4.2 Raise your employees’ technical skills levels
Manufacturing technology is constantly advancing, requiring ever-higher skills levels. If you
are to keep on providing quality products and services, you will have to continuously
improve the technical skills of your employees. 4.3 Delegate authority
You may decide to delegate some of your own authority to your employees as a way of
educating them. This will also be beneficial for your department, since management
efficiency is inversely proportional to the number of items being managed – in other words,
the less you have to manage the better you will manage it. 4.4 Motivate your employees
The attitude of your employees to their work can have a major impact on the success of your
company. A negative attitude will reduce the efficiency of the production process and the
quality of the goods that your company produces, while a positive attitude will create a
dynamic workplace where productivity and quality will be high. 4.5 Involve your employees in making improvements: set up a
Your department will be much more productive, quality will improve, and costs will be reduced
if your employees feel that they have a real part to play in achieving these goals. Don’t see
their role as simply carrying out your instructions. Encourage them to be both problemconscious and improvement conscious. One method is to set up a suggestion scheme. 4.6 Involve your employees in making improvements: support QC
A second method is to support QC circle activities. QC circles are small groups of
employees from the same workplace who meet to discuss work problems and carry out
improvement activities. Employees who participate in QC circle activities usually develop
quality consciousness, problem consciousness, a willingness to make improvements, and a
sense of quality management.
A Roadmap to Quality 3 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 4 Learning tools
The RADAR questions
As you read each text you will discuss how it could be applied in your company. The RADAR
questions will help you to focus this discussion:
R - Are these ideas relevant to my company?
A - How would I apply each of them in my company?
D - What difficulties might I meet and how would I overcome them?
A - Are there any additional actions that I might take that are not mentioned in the text?
R - What resources would be needed, what would these cost, and how could they be
There will of course be some discussion points where not all of these questions will be
applicable. The 6-Point Structure
After you have discussed the ideas in the text, you write an action plan in which you present
practical proposals for implementing the conclusions you have reached in your discussion.
The 6-Point Structure will help you to write your action plan:
1. Problems: Problems you have in your company in the area you have just discussed.
2. Proposals: Your proposals for improvement.
a. Be specific and concrete.
b. Include an implementation plan, with a time schedule and minimum and optimal
c. Refer to any forms, charts, tables etc. that you would use, and include samples
in an appendix.
3. Obstacles: Obstacles to implementation in employee attitudes, company organization
and culture etc., and how these could be overcome.
a. The resources required: funds, equipment, materials, man-hours, expertise etc.
b. The resources available within the company.
c. Any resources that would have to be found outside the company.
d. Alternatives that could be used to cover any shortfall in resources.
5. Assessment: Ways of assessing the results of implementing these proposals.
6. Benefits: The benefits your proposals would bring. Unit 4 - Managers: Managing People 4 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 5 4.1 Ensure that your employees understand
and follow the standards
1. A standard is a written description of the best way to carry out a job or a process. It can
also refer to the spec...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12