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Unformatted text preview: with colleagues: raise morale, hold discussions
with colleagues, superiors, and those from other departments, encourage
suggestions, improve the attendance rate, and enhance communication. 10 Management
of QC circles Select an appropriate QC theme, plan better arrangement of each
circle, and improve the way in which meetings are organized
(encourage all employees to join in and consider the ratio of men to
women, the age makeup of circle membership, and the shift system),
enhance communication, organize gatherings and presentations, and
tackle problems involving part-time and temporary employees.
Improve the means of organising meetings, gain a full understanding
of the general concepts of QC and QC techniques, and devise a
means of developing special and own skills, enhancing
communication, inspiring leadership in members, improving
relationship with others, and developing the skills of individuals. 11 Other Define the role of the QC circle, gain a full understanding of
immediate problems, the status quo, and the relationship between the
ideas of circle members and the policies of superiors, and discuss
problems involving taking leave. Unit 4 - Managers: Managing People 24 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 25 Figure 4.6c Typical times for holding meetings Time % During work 32.0 During break 12.1 Downtime 6.3 Morning or evening gatherings 5.7 Beginning or end of shift 1.6 Others 1.7 Within working hours 59.4 After work 31.4 Before work 4.3 Holiday 3.6 Others 1.3 Outside working hours 40.6 A Roadmap to Quality 25 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 26 Test
Answer these questions using only the information given in the text. For each question one,
two or all three answers may be correct. Tick the answer or answers you think are correct for
each question. Each question carries 3 points – you get one point for each correct answer
that you tick, and one point for each wrong answer that you do not tick.
4.1 Ensure that your employees understand and follow the standards
To ensure that the production process runs efficiently managers must:
a. Encourage employees to be more creative in their work.
b. Ensure that they understand the work standards.
c. Ensure that they follow the standards and rules.
To encourage employees to follow the standards managers should:
a. Make the employee's responsibilities clear to both the employee and his or her
b. Create an atmosphere in which everyone feels they must follow the standards
c. Make each employee's responsibilities clear to all his or her colleagues.
3. Work standards are important because:
a. They show which employees are inefficient.
b. They improve work efficiency.
c. They provide a basis for further improvement.
4.2 Raise your employees’ technical skills levels
Employee skills need to be improved:
a. To achieve improvements in quality.
b. To fill the workplace.
c. Because of advances in technology.
To educate and train your employees systematically in the skills they need for their
a. Review the jobs in the department and the levels of knowledge and skills needed
to perform them.
b. Plan and implement education and training for individual employees.
c. Develop plans for each employee to acquire essential national qualifications.
Managers should encourage their employees to improve their own skills by:
a. Fine tuning their machines.
b. Fine tuning their work techniques.
c. Dressing better.
A department can raise its overall levels of skills by:
a. Exchanging information and ideas with other departments.
b. Sending employees to learn skills with companies that are technically more
c. Exchanging managers with other companies. Unit 4 - Managers: Managing People 26 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 27 4.3 Delegate authority
The text suggests that:
a. The less you have to manage the better you will manage.
b. The more you have to manage the better you will manage.
c. The more of you there are to manage the better you will manage.
When delegating authority a manager must:
a. Instruct the person to whom he is delegating to define his policy in the area that
is being delegated.
b. Make sure that standards are established for the duties he is delegating.
c. Make sure standards are established for dealing with abnormalities.
10. A manager is ... responsible for whatever his delegated subordinate does:
4.4 Motivate your employees
11. What impact can the attitude of employees have on the success of the company?
a. A major impact.
b. A minor impact.
c. Little or no impact.
12. A manager may find indications of the attitude of employees in:
a. The way they dress.
b. Their absenteeism.
c. The way they interact with visitors.
13. Poor attendance and punctuality present the manager with two challenges:
a. To ensure that production is not disrupted.
b. To encourage employees to interact better with each other.
c. To improve employee att...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12