tcb_roadmap_to__qualitiy_vol1

A roadmap to quality 25 unit 1 chief executive officer

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Unformatted text preview: ef Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 12:42 PM Page 26 Test Answer these questions using only the information given in the text. For each question one, two or all three answers may be correct. Tick the answer or answers you think are correct for each question. Each question carries 3 points – you get one point for each correct answer that you tick, and one point for each wrong answer that you do not tick. 1.1 Policy management – an overview 1. The first step in policy management is that the company: a. Develops its long-term plan. b. Develops its mid-term plan. c. Establishes its business philosophy. 2. When department managers receive the annual presidential policies the first thing they do is: a. Consider the problems that they themselves have to deal with. b. Decide on their own policies and targets. c. Return the policies to the president with their comments. 3. Control graphs are used to check if: a. Countermeasures are being taken to deal with abnormalities. b. The measures in the plans are being implemented as prescribed. c. The measures in the plans are having the anticipated results. 4. At the middle and end of each fiscal year, departmental managers, section managers, or CEOs make a diagnosis of: a. The status of policy implementation. b. The status of general quality management. c. The number of abnormalities. 5. The actions that have been implemented are reflected an at the end of: a. Each month. b. Each half-year. c. Each year. 1.2 Prepare mid-term and long-term management plans 6. Long-term plans are normally for: a. One year. b. Three years. c. Five years. 7. The long-term plans should show your major strategies with control items such as: a. Sales. b. Equipment. c. Target values. Unit 1 - Chief Executive Officer: Managing Policy 26 A Roadmap to Quality UNIDO unit 1.qxd 3/10/05 8. 12:42 PM Page 27 If your company chooses to prepare both mid-term and long-term plans, then the long-term plans will present .......... for sales, production volume, plant and equipment investment, and personnel costs. a. Basic targets. b. Detailed targets. c. Full cost estimates. 1.3 Establish annual management policies 9. The procedure for establishing policies for the fiscal year includes: a. CEOs agree on the long-term management plans and review them with department and section managers. b. Reflections on the policies of the fiscal year just finishing are written-up and discussed. c. A draft plan for policies for the new fiscal year is presented at a top management meeting. 10. The actions to be taken before the annual management policies are finalized include: a. Analyze plans and results from previous years. b. Formulate concrete targets for investment in new equipment. c. Consider any relevant recent changes in the business environment. 1.4 Deploy policies and prepare implementation plans 11. When lower level departments and sections receive the annual management policies they will establish their own policies based on: a. The long and mid-term outlook. b. Relevant business conditions. c. Results from the previous five fiscal years. 12. When departments and sections have received the annual management policies they should: a. Avoid discussion of items that are strongly related to other departments and sections. b. Produce written implementation plans. c. Implement these plans in the form of departmental, sectional and team activities. 13. The implementation plans should include: a. Achievements and problems from the previous fiscal year. b. The cost of preparing the plans. c. The schedule for the implementation of the plans. 14. Points to be kept in mind with regard to policy deployment include: a. It is implementation at the top that puts higher policies and plans into effect. b. Plans become more concrete as they move down the organization levels of the company. c. Interdepartmental problems should be resolved in a cooperative manner. 1.5 Control the implementation of policies 15. The two types of such appraisal of the implementation of policies are: a. Appraisal of people. b. Appraisal of results. c. Appraisal of factors. A Roadmap to Quality 27 Unit 1 - Chief Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 12:42 PM Page 28 The monthly appraisal corresponds to: a. The P and D part of the PDCA cycle. b. The C and A part of the PDCA cycle. c. The P and A part of the PDCA cycle. The source of policy implementation problems may lie in: a. Changes in the external environment. b. Failure to implement specific items. c. Delays in carrying out the implementation plans. The assessment should include: a. Prepare written analyses of policies that were not successfully implemented. b. Use monthly follow-up sheets with implementation plan management tables and PDCA sheets. c. Use monthly follow-up sheets with action limit tables. Three of the most important control items are represented in the questions: a. Are policies and target values valid? b. What is the progress rat...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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