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c. Are problems identified during the policy deployment stage?
An appraisal of the implementation of policies should check:
a. All items.
b. As many items as possible.
c. High contribution implementation items.
Control .......... are used for judging whether machines, tools, facilities, equipment,
processes, and systems are in good condition.
The .......... of the implementation plans may be used as action limits.
Match the terms with the defintitions:
a. emergency measure
1. eliminate the causes
b. recurrence-prevention measures
2. eliminate the root causes
c. fundamental measures
3. eliminate the outward effects
a. a-3, b-2, c-1
b. a-2, b-3, c-1
c. a-3, b-1, c-2
An abnormality is:
a. An unexpected outcome in a process.
b. A defect in a process.
c. An emergency.
The detection of abnormalities and the actions to deal with them include:
a. Specify the control items and prepare a corresponding number of control graphs.
b. Collect data every year and plot it accurately on the control graph.
c. Enter data about any abnormalities on forms which can then be used as
abnormality reports. Unit 1 - Chief Executive Officer: Managing Policy 28 A Roadmap to Quality UNIDO unit 1.qxd 3/10/05 26. 12:42 PM Page 29 The detection of abnormalities and the actions to deal with them also include:
a. Take any emergency action required right away.
b. Record any actions taken to deal with abnormalities in abnormality reports.
c. Take actions to eliminate the underlying causes first of all. 1.6 Reflect on the policies at the end of the year
27. The primary purpose of term end reflection is to:
a. Provide feedback for future improvements.
b. Remove any remaining problems at the end of the fiscal year.
c. Find out who was responsible for any failures to implement policies.
28. Items that can be reviewed at the end of the term include:
a. Activities implemented during this term.
b. Implementation plans for the next term.
c. The causes of failed target achievement.
29. The main points to keep in mind regarding term end reflection include:
a. Pay particular attention to causes in either the environment or customers.
b. Provide a lot of space in the term-end reviews for descriptions of the current
c. Select important problems from the many current issues and make these the
focus of actions to be taken during the next term.
1.7 Carry out a presidential diagnosis of policy implementation
30. The company president and other CEOs should make visits around the company to
find out if:
a. The implementation of policies is producing substantial effects.
b. All the managers and section heads agree with their policies.
c. Departments and sections are implementing activities based on the annual
31. To manage the implementation of their policies presidents:
a. Must have a detailed knowledge of all that is going on in their company.
b. Must have a sound grasp of the mechanisms of policy management.
c. Must display leadership.
32. The items to be diagnosed by the president come in two broad categories:
a. Diagnosis of policy management.
b. Diagnosis of production management.
c. Diagnosis of cross-functional management.
33. Those who receive the presidential diagnosis should:
a. Explain their policies, their implementation methods, and the effects of these.
b. Use QC stories to make their reports and base these stories on concrete data.
c. Present their regular business reports.
34. In his or her diagnosis the president should:
a. Confirm whether or not company policies are being deployed and implemented
b. Check how work methods have been changed to achieve better targets.
c. Keep general employees fully informed of the TQM approach. A Roadmap to Quality 29 Unit 1 - Chief Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 35. 36. 37. 38. 39. 12:42 PM Page 30 The president should approach the diagnosis with the view that:
a. If people are not carefully controlled they will do as little work as possible.
b. Improper practices that have been diagnosed in the workplace should be
c. Diagnosis is useless in most cases.
After the diagnosis by the president, follow-up activities should be carried out to ensure
that the measures suggested are:
a. Carried out immediately.
b. Examined carefully.
c. Implemented systematically.
Documents written up by the diagnosticians describing the problems and the measures
to improve them are sent to the diagnosis receiving departments where they are
Departments and sections receiving the diagnosis:
a. Report their improvement plans to the department or section in charge of TQM.
b. Submit interim reports with items that have not been fully improved within three
c. Write completion reports once items pointed out in the presidential diagnosis
have been fully improved.
The president follows up on the status of items pointed out in the diagnosis:
a. At regu...
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- Spring '12