tcb_roadmap_to__qualitiy_vol1

Complex improvement activities should be implemented

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Unformatted text preview: . Parag. 4: Apply the RADAR questions to these proposals for forming company-wide and departmental committees to promote TQM and implement standardization. f. Parag. 5: Apply the RADAR questions to these proposals for the secretariats. Involve employees in improving standardized operations g. Parag. 6: Which of these improvements would you expect to gain from standardisation? How far do you think it is realistically possible to reduce abnormalities or deficiencies in your company? – to 20%, 10%, zero? Unit 8 - Standardization 22 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 23 h. Parag. 7. Do your employees often report problems in their workplaces to you? Are they good at recognizing problems? Do you think they find it easy to report them? Share some examples from your experience. How could you create an environment where they would feel more able to report problems? i. Parag. 8: Give one or two examples of both simple and complex improvement activities from your own experience. j. Parag. 9: How effective would this proposal for summarising and recording improvement activities be in motivating the employees in your company? Give one or two examples from your own workplace of improvements, or possible improvements, in each of the areas referred to here. k. Parag. 9: Do you already have a system for giving awards to employees who suggest excellent improvements? If not, what kind of award might you introduce? Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan to cover the ideas discussed in several texts. A Roadmap to Quality 23 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 24 Test Answer these questions using only the information given in the text. For each question one, two or all three answers may be correct. Tick the answer or answers you think are correct for each question. Each question carries 3 points – you get one point for each correct answer that you tick, and one point for each wrong answer that you do not tick. 8.1 Introduce operation standards and work instructions 1. An operation standard describes the ... way to carry out an operation. a. Quickest. b. Best. c. Easiest. 2. To systematically draft standards you need to decide on: a. Basic format and style. b. Categories for each standard. c. A work instruction. 3. An operation standard may contain: a. Materials and parts. b. A bulletin board. c. Operating conditions. 4. An operation standard may also contain: a. An operation slip. b. An operation report. c. Operation procedures. 5. A work instruction should include: a. Names of the employees. b. Results of operations. c. Procedures for drafting instructions. 6. Results of operations that should go in the work instruction sheet include: a. Any abnormalities. b. Materials and parts. c. Quality characteristic values. 7. Product standards: a. Define the price that should be charged for a product. b. Define the quality requirements that a product must satisfy. c. Define the level of technical skills needed to create products. 8. Raw material standards: a. Make clear the quality characteristics of raw materials. b. Define the purchasing specifications for raw materials. c. Specify the basis for inspecting incoming raw materials. 9. Inspection standards describe: a. Test categories. b. Evaluation standards. c. Inspection staff. Unit 8 - Standardization 24 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 10. 11. 12. 1:24 PM Page 25 Standards for maintaining equipment describe the methods for: a. Purchasing equipment. b. Inspecting equipment. c. Preserving equipment. Standards for maintaining measuring devices describe the ... methods for measuring devices. a. Identification. b. Maintenance of accuracy. c. Calibration. Packaging standards describe: a. The specifications for packaging materials. b. The identification methods for packaging materials. c. The purchasing methods for packaging materials. 8.2. Maintain the standards 13. To check the extent to which standards are being put into practice you should focus on the questions: a. Have standards been classified? b. Have newly established standards been fully implemented? c. Have standards been established for all operations? 14. To keep standards up-to-date you have to: a. Implement and maintain them. b. Establish and implement them. c. Maintain and revise them. 15. Revise standards whenever: a. Out-of-control events occur because standards are not followed. b. Out-of-control events occur even though standards are followed. c. Out-of-control events occur unexpectedly. 16. Revise standards when: a. Raw materials are changed. b. Equipment is cleaned. c. The quality targets are changed. 17. Carry out periodic reviews: a. Even when there are no out-of-control events. b. Only when there are no out-of-control e...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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