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Unformatted text preview: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parag. 1: Does your company already have an organization chart? If so, draw an
outline of it and show it to the members of your discussion group. How useful is it?
How could it be improved?
b. Parag. 2: Apply the RADAR questions to these guidelines for drafting an organization
c. Parag. 3: Are the tasks of every department in your company clearly specified? Does
every employee have clear instructions as to what they should do? If not, how would
introducing task criteria help your company or department?
d. Parag. 3: Give a few examples of what could be typical task criteria common to all
tasks in your company.
e. Parags. 4 and 5: Apply the RADAR questions to these guidelines for drafting and
revising task criteria.
f. Parag. 6: Would you say that every employee in your company knows exactly what
authority they have and what they are responsible for? Is there any need for
improvement in this area?
g. Parag. 7. What would you include in a sample rule for job authority for a typical job
in your company?
h. Parag. 7: Is your company of such a size that the general rules and the departmentspecific rules can be integrated?
i. Parag. 9: Apply the RADAR questions to these guidelines for enforcing the Rules for
j. Parag. 10: Are these two points also applicable to your company? Why?
k. Parag. 11: Does your company already have a company standardization system? If
not, what benefits do you think it would bring? If it does, where do you feel it could
l. Parag. 11: Apply the RADAR questions to these guidelines for drafting company
standards. Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured action plan for introducing improvements in your company. You might like
to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan
when you have discussed several texts. Unit 2 - Chief Executive Officer: Ensuring Quality 12 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 13 2.3 Deal with critical issues
1. Identify the critical issues facing your company, and put someone in charge of dealing
with each of these. These issues will arise particularly in the planning, design and
development of new products, and in production, inspection, sales, and servicing. They
will cover a wide range of business activities and will all be related to improving quality.
2. Ensure that control problems in particular are reported and handled correctly. Make
clear the authority of those responsible for solving these problems so that there will be
no conflict between different departments.
3. To identify, fully understand and deal with important issues, take the following actions:
a. When various indexes of management (ways of measuring management) are found
to be worse than those of other companies in the same industrial sector, investigate
the possible causes and plan countermeasures.
b. Compare your company with foreign companies as well as with domestic companies.
In this age of trade liberalization, it is important that you compare your levels of
quality and prices to those in the international marketplace.
c. Use specific points of comparison, e.g. in sales, compare the results of each
salesperson with their counterparts in the competing companies, rather than
compare the achievement of the whole company with other companies. Compare
and analyse the positive and negative factors to see if there are any problems.
d. Hold periodic meetings of senior managers from each department, consider
everyone’s opinion and get all the relevant information.
4. When you are appointing someone to be in charge of an issue:
a. Choose someone with leadership and decision-making skills.
b. Give them clear instructions, and delegate appropriate authority to them. Pass these
instructions on to everyone involved, and not just to those you have appointed.
c. Establish and document procedures for handling and reporting any abnormal
situations which fall outside the designated scope of authority. Management must
always be alert for quality-related issues wherever they may arise in the market. Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of the ideas may not be relevant to you. Concentrate on those that are
relevant. Keep notes of your conclusions – you will need them to prepare your Action Plan
afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any examples referred to in the text, if you feel
these are relevant to your company. A Roadmap to Quality 13 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 14 a. Parag. 1: What are the major issues in your company? What general
approach does your company take to dealing with major issues? Where do you
feel there may be need f...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12