Unformatted text preview: nclusions - you will need them to prepare your Action Plan
afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parag. 1: Do you feel that the environment in which your company does business is
constantly changing? If so, what challenges does this bring to your management and
your employees? How are you dealing with these?
b. Parag. 1: Which aspects of your employee development programme needs to be
Unit 2 - Chief Executive Officer: Ensuring Quality 20 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 21 c. Parag. 3: Apply the RADAR questions to these procedures for setting up
a company-wide education and training.
d. Parag. 4: Does your company already have any form of quality control education? If
yes, which aspects do you think could be improved. If not, how important do you
think it is to have such a programme?
e. Parag. 5: Apply the RADAR questions to these procedures for planning and
implementing education in quality control.
f. Parag. 6: How do you allocate your employee development budget? Where do you
feel this may need to be improved?
g. Parag. 7: Does your company take an interest in improving quality control in your
partner companies? Do you feel you should take a more active interest?
h. Parag. 8. Apply the RADAR questions to these proposals for educating and
supporting your partner companies. Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured action plan for introducing improvements in your company. You might like
to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan
when you have discussed several texts. A Roadmap to Quality 21 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 22 2.6 Carry out regular quality audits
1. If your company is to build up a good quality system, you must carry out regular quality
audits to determine whether:
a. The quality activities are being carried out as planned.
b. They are achieving the planned results.
c. They are being carried out as effectively as possible.
d. They are suited to achieving their objectives.
2. To get full benefits from the quality audits you should hold regular meetings to discuss
reports on the following items, and to outline improvements:
a. The establishment of annual quality targets.
b. The extent to which quality targets have been achieved.
c. The results of the internal quality audit.
d. The results of the assessment of the quality management status of subcontractors
and other partner companies.
e. Out-of-control situations in processes and how the examination of recurrence
prevention measures is progressing.
f. Non-conforming products and how the examination of recurrence prevention
measures is progressing.
g. Reports on process changes and early warning systems.
h. Revisions of quality manuals, regulations, and rules.
i. Any other quality assurance activities.
(ISO 8402 defines a quality audit as a systematic, independent examination to
determine whether quality activities and related results comply with planned
arrangements, whether these arrangements are implemented effectively and whether
they are suitable to achieve their objectives. ISO 8402 defines a quality system as the
organizational structure, procedures, processes and resources necessary to implement
3. The ISO 9000 series prescribes that internal quality audits be conducted as follows:
a. Suppliers must carry out audits to assess the effectiveness of their quality system, and
confirm that quality activities are carried out according to plan. The results of the
audit should be recorded. Those responsible for the areas that have been audited
must then take appropriate actions. These actions should then be verified in followup audits.
b. Auditors must be individuals with no direct responsibilities for activities in the areas
that they are auditing. This stipulation in the ISO 9000 series clearly confirms that
the audit must be independent. Audit results provide good indicators of where
improvements should be made in the quality system. They are also useful as
reference data in conducting management reviews. Unit 2 - Chief Executive Officer: Ensuring Quality 22 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 23 c. Internal quality audits, based on objective evidence and activating the PDCA
(plan, do, check, action) cycle of the quality system, should confirm the following
i. Do elements of the quality system conform to items required in the ISO 9000
ii. Are activities in the quality system implemented according to plan?
iii. Is the quality system functioning effectively?
iv. Have points raised in the previous audit, and the effectiveness and efficiency of
the system been improved?
d. Internal quality audits should be conducted by co-workers who are familiar with the...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12