Unformatted text preview: leave out post-boxes to receive them.
d. Set concrete goals for suggestions in each workplace.
e. Create a work atmosphere in which members are willing to make suggestions, and
show a real interest in receiving suggestions.
f. Evaluate suggestions fairly and quickly, and let each employee know what you think
of his/her suggestion. When you have to reject a suggestion, tell the employee why.
g. Select suggestions which will really have an impact on improvement.
h. Display those you have selected on bulletin boards, or other places where everyone
can see them. Put up graphs showing the number of proposals that have been
received. When they have been implemented put up graphs that show the amount of
money they have saved. This will encourage the different sections to be competitive
in coming up with good suggestions.
i. Implement accepted suggestions as quickly as possible. Some may of course take
time to implement: they may require changes in equipment or products, or may
involve other departments.
j. Once the suggestions have been implemented, and their positive effect has been
confirmed, standardize them. Then integrate them into the production control system:
i. Establish a procedure to control the new or improved process.
ii. Inform all employees of the new control procedure.
iii. Place an employee in charge of control, and educate and train him or her. Unit 4 - Managers: Managing People 18 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 19 Figure 4.5a Tips for evaluating and giving commendations (page 20)
Figure 4.5b Examples of suggestions (page 20)
Figure 4.5c Proposal Sheet
3. Suggestions for improvement may come from individuals or groups. Once the QC
circles get going, most suggestions will come from them. These circles will lead to
cooperation and therefore to more and better suggestions. Once employees are aware
of the contribution they can make to product quality, they will be motivated to look for
ways of improving their work processes. You will often find at the planning stage that the
opinions of employees in the workplace will be useful both in gaining an understanding
of the problems and in implementing the plans. Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of these ideas may not be relevant to you. Concentrate on those that
are relevant. Keep notes of your conclusions – you will need them to prepare your Action
Plan afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parag. 1. How willing are employees in your company to make suggestions for
improvements? Are they encouraged to do so? Can you give any examples of useful
suggestions that they have made?
b. Parag. 2 presents guidelines for setting up a suggestion scheme. Apply the RADAR
questions to these.
c. Figure 4.5b gives examples of suggestions for improvements over a three-year
period. Examine these and identify one in each of the eight categories that would be
most attractive to achieve in your company. Then make out your own list of desirable
improvements in each category. Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured plan for introducing improvements in your company. Alternatively you may
choose to prepare one action plan when you have discussed several texts. You might like to
follow the 6-Point Structure. A Roadmap to Quality 19 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 20 Figure 4.5a Tips for evaluating and giving commendations 1. Do not use only monetary incentives to encourage employees. Monetary incentives work better
where the control system is inadequate. In addition, incentives may not work where QC activities
are in full operation.
2. These evaluations and commendations relate to the achievements of those who make suggestions
(individuals or groups) and are not part of performance ratings.
3. Consider how much employees have studied and to what extent their skill levels have improved.
It is important to evaluate employee progress.
4. Consider the autonomy, cooperation, and willingness of employees to participate.
5. The evaluation must lead to giving due praise.
6. The evaluation and commendation must be conducted in such a way that the members can make
the most of them in future activities. Figure 4.5b Examples of suggestions Details of suggestions Year Number of
Reduce the number of defective products; improve quality;
and minimize complaints, problems, and variability in quality. 1995
Improve operations, prevent careless mistakes, use foolproof
devices, and encourage observance of work standards. 1995
Establish control items, devise a method of standardization, and
establish a system for preventing the recurrence of problems. 1995
35 Cost: 1995...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12