tcb_roadmap_to__qualitiy_vol1

Figure 11a flowchart of policy management page 8 unit

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Unformatted text preview: team to spee in important quality problems. Figure 1.1a Flowchart of policy management (page 8) Unit 1 - Chief Executive Officer: Managing Policy 6 A Roadmap to Quality UNIDO unit 1.qxd 3/10/05 12:42 PM Page 7 Discussion This text gives an introductory overview of policy management. The following questions ask you to think about how the ideas in the text relate to your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1 gives a definition of policy management. How would you describe policy management in your own words? What could it mean in your company? b. Parag. 2a: How would you describe your company’s business philosophy? What is the value of having a business philosophy? What could be a better business philosophy for your company? c. Parag. 2b: Give one or two examples of possible annual management policies for the current or coming fiscal year in your company. d. Parags. 2c and 2d: How could you imagine this system working in your company? Give one or two examples of targets and implementation plans that you, as a manager, might decide on. What problems might you have to take into account in relation to these policies? e. Parag. 2e: What abnormalities could possibly arise with implementing the plans that you considered in the previous question? f. Parag. 2f: How would you go about making a diagnosis of these points in your company? g. Parag. 2g: How useful do you feel it would be to review, at the end of each fiscal year, what has been implemented during that year? What specific benefits could this bring? h. Look at Figure 1.1a. This is quite a complex flowchart of policy deployment. Identify the steps that have been referred to in this text. Which of the other steps could you relate to your company? Action plan This text gives an overview of policy management. As you read and discuss each of the following texts in this unit, you will build up the parts of an action plan – a written proposal for introducing policy management in your company. As a first step, write a short report presenting: a. Why your company needs a business philosophy. b. A proposed business philosophy for your company. A Roadmap to Quality 7 Unit 1 - Chief Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 12:42 PM Page 8 Figure 1.1a Flowchart of policy management Business Philosophy Long- and Mid-Term Management Plans Functional Committees Past Records Problems Social Trends Reflection on the Previous Fiscal Year Presidential Policies for the Fiscal Year Management Plans for the Fiscal Year Policies of Department Managers and Section Managers Targets for the Fiscal Year (Company-Wide, Departmental, Sectional) Establishment of Policies Targets for the Fiscal Year Prioritized Policies Policy Deployment Control Items for each Position Implementation Plans Table of Individual Progress Control Graphs Implementation of Policies Implementation Confirmation of Policies (Follow-Up on Policies) Appraisal Countermeasures Disposal of Policies Presidential QC Diagnosis Written Reports of Implementation Status Reflection on Policies Source: Textbook for Policy Management Seminars (in Japanese) (JUSE) Unit 1 - Chief Executive Officer: Managing Policy 8 A Roadmap to Quality UNIDO unit 1.qxd 3/10/05 12:42 PM Page 9 1.2 Prepare mid-term and long-term management plans 1. Your mid-term and long-term management plans are the basis for your annual management policies. Long-term plans are normally for five years, and mid-term plans for three years. They are essential if your company is to achieve all that it is capable of achieving. They should be based on your business philosophy, on a good understanding of your management strategies, and on a sound grasp of your corporate strengths. 2. The long-term plans should show your major strategies, with control items such as: a. Sales. b. Ordinary profits. c. Per-capita sales. d. Break-even ratios. e. Target values. (Control items are measurable items used to judge whether or not tasks assigned to departments or sections or individuals have been carried out; if not appropriate action should be taken. See 1.5.8.) 3. Your company may choose to prepare only long-term plans, or only mid-term plans, or both. If it chooses to prepare both, then the long-term plans will present only the basic targets for sales, production volume, plant and equipment investment, and personnel costs etc. It will focus on providing long-term vision and guidelines. Examples are: a. Assume leadership in the XX market by the year YY. b. Develop the capacity to export to country XX in a profitable manner by the year YY. c. Develop the capacity to develop new, marketable products without external assistance by the year YY. These basic policies are realized through shorter-term concrete policies. 4. The following example from a computer company will show how these basic policies can be achieved through concrete p...
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