tcb_roadmap_to__qualitiy_vol1

Figure 31c procedure for problem solution discussion

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Unformatted text preview: ourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Does your company develop effective mid-term and long-term plans? If it does, how involved are you in implementing them? If it does not, what benefits would it bring to do so? b. Do you discuss your company’s policy with your employees? Can you see any advantages in doing so? c. Parag. 2. Apply the RADAR questions to these suggestions. d. Parag. 3: Apply the RADAR questions to these suggestions. e. Parag. 4. Apply the RADAR questions to these suggestions. A Roadmap to Quality 7 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 8 Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. Unit 3 - Managers: Managing Systems 8 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 9 3.2 Clarify the extent of your department’s responsibility for quality assurance 1. The journey from the receipt of an order to the final delivery of the product often goes through a lot of different departments. Each department is responsible for quality assurance activities at different stages in this journey. It is important that your department knows where its responsibility for quality assurance begins and ends. 2. There are five primary areas where quality assurance activities are implemented, and where authority for their implementation must be defined: a. Product design – define who has the authority to decide the functions and the quality level of a product, and who is responsible for examining/processing the results. b. Process design – define who has the authority to decide on the base materials, parts, facilities, equipment, processes and jobs that turn the design into a quality product, and who is responsible for examining/processing the results. c. Manufacture – define who has the authority to manufacture the product according to the process that has been designed; to maintain facilities, equipment and tools; to inspect and assess the base materials and the in-process quality characteristics of semi-finished products; and who is responsible for examining/processing the results of all these activities. d. Inspection – define who has the authority to inspect and assess the quality of manufactured goods; who has the authority to process defective products and decide whether to dispose of them, keep them in reserve or adapt them; and who is responsible for examining/processing the results of all these activities. e. Packing and transporting manufactured goods – define which departments and sections have the authority and responsibility for packing and transporting the finished products to customers. Figure 3.2a Contents of jobs, and departments and sections in charge Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1. Does each department in your company know where its responsibility for quality assurance begins and ends, in relation to other departments? A Roadmap to Quality 9 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 10 b. Parag. 2: Apply the RADAR questions to these guidelines for defining authority for the implementation of quality assurance activities. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. Unit 3 - Managers: Managing Systems 10 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 11 3.3 Define jobs, responsibilities and authority; clarify policies 1. Before you can manage your department effectively, your company must clearly define the jobs, responsibilities and authority in each of its departments. These definitions are known as job assignments. When your company has done this for all the departments, your primary task, as a department manager, is to set out your concrete policies and objectives on quality, quantity, and cost, and to communicate these clearly to your employees. 2. Authority is where someone has been officially given the right to do something, to make a decision, or to give instructions. Responsibility is where someone is given the duty of carrying out a task or seeing that it is carried out. Authority and responsibility may often be used interchangeably but not always. 3. To define job assignments, your company should: a. Specif...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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