tcb_roadmap_to__qualitiy_vol1

Figure 37c system diagram for countermeasures against

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Unformatted text preview: f the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Do you often have to deal with defects? How do you do so? Could you improve your way of doing this? b. Parag. 1. Give one or two examples of defects, non-conformities and abnormalities in your company. c. Parag. 3 presents a list of actions to ensure that defects are dealt with quickly. Apply the RADAR questions to these. Include Figure 3.7a in your discussion. d. What do you do with the actual defective products in your company? e. Parag. 4 presents actions to take with defective products. Apply the RADAR questions to these. f. How do you identify the causes of defects? Could your methods be improved? g. Parag. 5: Apply the RADAR questions to these suggestions for gathering the information needed to identify the causes of defects. Include Figure 3.7b in your discussion. h. Parag. 6 suggests several actions to take in order to check if the analysis of the causes of defects is being conducted properly, and acted on. Apply the RADAR questions to these suggestions. If Figures 3.7c and 3.7d seem relevant to your company include them in your discussions. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. A Roadmap to Quality 23 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 24 3.8 Be alert for abnormalities when you revise any of your production processes 1. Production processes are sometimes revised in order to improve quality. This is a time when abnormalities can easily arise. There are three critical abnormalities that can emerge when you revise your production processes: a. The quality does not change as planned. b. The quality does change as planned but does not reach the target level. c. The quality changes as planned, but other quality characteristics also change, producing unintended results. (An abnormality is anything that emerges in the production process that is not how it is supposed to be. Although not always a defect it may indicate a latent problem. See Unit 9 for more detailed guidelines.) 2. To avoid the emergence of such abnormalities, you should have a standardized procedure for these revisions. This procedure should include the following: a. Personnel: i. Specify those responsible for revising process conditions and those who will be in charge of this. ii. Train everyone involved in carrying out the revisions. iii. Make sure that those responsible are there when the revised process conditions are introduced, and that there is adequate supervision. b. Check if: i. Revisions to process conditions are affecting other quality characteristics. ii. Revisions have changed costs. c. Do not: i. Mix up the materials used before and after revisions, unfinished goods, and finished products. ii. Mix up the standards used before and after revisions. iii. Let base material purchasers and suppliers make revisions without permission. Make sure that they follow the instructions of those responsible. d. Complete all other revisions that are related to the process condition revisions. e. Test and inspect finished products and confirm whatever quality changes have taken place. Figure 3.8a Quality management flow chart for early warning goods (See Unit 9 Problem solving, for detailed guidelines on dealing with abnormalities.) Unit 3 - Managers: Managing Systems 24 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 25 Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: What are some typical abnormalities that have occurred in your department when process conditions have been changed? b. Parag. 2: Apply the RADAR questions to this procedure for preventing abnormalities when conditions are changed. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. You might like to use the 6-Point Structure. A Roadmap to Quality 25 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 26 3.9 Keep work records Introduction 1. If your department, and your company as a whole, are to maintain and improve quality, you need to know how well your department is doing. For this it is essential that you keep records of all that is done. In particular you should maintain: a. Achievement...
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