tcb_roadmap_to__qualitiy_vol1

How useful do you feel it would be to introduce them

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Unformatted text preview: ment or company. e. Parag. 6. What improvements have been carried out in your department in the last few years? How would you analyze them? In the light of your discussion of this text, and previous texts on introducing improvements in your department, what overall approach would you now like to undertake? Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. Unit 3 - Managers: Managing Systems 30 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 31 3.11 Keep everyone informed of how the department is doing 1. All your employees, and indeed the company as a whole, should be kept informed of how your department is performing. Present this information in graphs or other visual forms, since people find it easier to grasp visual information. 2. Good graphic methods of displaying this information include: a. Control charts, which will help everyone to understand the current situation, the presence or absence of abnormalities, and any transitions or changing trends in the quality characteristics of important products. b. Transition charts that show changes: i. in actual defect ratios against the targets. ii. in daily performance against targets. iii. in safety records. iv. in the number of improvement proposals. c. Charts that show production volume against planned volume in a cumulative manner. d. Electric signboards that show the gap between actual progress and the progress expected in the standards. Graphics that show daily or cumulative changes against target values will give a good picture of the present situation and will help with decisions about the future. Figure 3.11a Management targets Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: What benefits would you expect from putting this information on public display? b. Parag. 2: Which of these methods would be most suitable for displaying this information in your department? A Roadmap to Quality 31 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 32 Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. Unit 3 - Managers: Managing Systems 32 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 33 3.12 Establish report-writing procedures Introduction 1. Managers have to do a lot of writing. It is particularly important that you: a. Use the proper format in preparing reports. b. Keep records of communications with other departments. Use the proper format in preparing reports 2. When you are preparing reports: a. Standardize them as much as possible. b. Use formats that can be completed quickly. c. Itemize the contents in order of importance, putting detailed explanations in appendices at the end. d. To make it easy for the reader, wherever possible present information visually in the form of graphs or reference tables which allow an easy review of the time sequence. e. In addition to the specific content required by the format, include, where appropriate, your own comments and proposals, for example on: i. Actions to prevent abnormalities recurring. ii. The disposal of defective items. iii. The assumed causes and the effects on other departments. f. Write reports in good time and distribute them to the relevant people. Figure 3.12a A sample of an abnormality report Keep records of communications with other departments 3. When you are communicating with other departments put everything in writing and keep records: a. Clearly indicate the scope of the matters being discussed, and briefly state what is being requested, the objectives and the targets. Be sure to sign (or stamp) and date the document. b. Itemize the contents in order of importance, putting detailed explanations and numerical information in appendices. c. Keep and exchange minutes of any agreements that are reached. d. If written communication is not enough, arrange a meeting, and discuss beforehand what you want to deal with at the meeting. Figure 3.12b Sample report format Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ide...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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