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Unformatted text preview: le activities should be ongoing. When one problem is solved the members must
identify and tackle the next one, setting a goal of two to four problems a year. With your
supervisors and QC group leaders, create an atmosphere in which members want to
keep on taking part in the activities:
a. Encourage groups to identify and tackle a series of new problems.
b. Encourage members to take on new jobs or roles in the QC activities.
c. Encourage recreational activities as an occasional change from the normal activities.
d. Encourage members to participate in national and international QC circle
conferences. These will also provide an opportunity to let others know of your
achievements and for your employees to hear what they have achieved.
Figure 4.6b. Conceptual illustration of QC circle structure
Figure 4.6c Typical times for holding meetings (page 25)
Unit 4 - Managers: Managing People 22 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 23 Support employee self-management
8. When employees, acting in groups, show that they are capable of managing a lot of
daily jobs themselves, and on their own initiative, transfer authority for these jobs to
them. Such jobs may then be described as self-managed. Self-management through
such groups as QC circles will improve the quality of work, and at the same time will
leave you free to concentrate on more important jobs. You should of course maintain a
keen interest in how the groups are doing.
Figure 4.6d QC circle levels
Figure 4.6e Organizational chart
(See Unit 10 for more detailed guidelines on QC circles.) Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of these ideas may not be relevant to you. Concentrate on those that
are relevant. Keep notes of your conclusions – you will need them to prepare your action
plan afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parags.1, 2 and 3. What experience, if any, do you have of QC circles? Or of other
small group activities aimed at solving problems and introducing improvements? If
you do, how helpful do your find them? If you have not yet had any such experience,
what do you imagine it would be like: what benefits could such activities bring and
what challenges would they raise? What demands would they make of you as a
b. Figure 4.6a presents sample themes for QC circle activities. Could any of these be
useful themes for groups in your company to adopt? Identify any other themes that
would be useful for your department to adopt. Make your own list of ten priority
themes from this list and/or your company list.
c. Parags 4, 5 and 6 and 7 present sets of guidelines for how you, as the manager of a
department, can make the most of QC circle activities. Apply the RADAR questions to
d. Parag. 8: How do you feel about encouraging your employees to manage some of
their own work? Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured plan for introducing improvements in your company. Alternatively you may
choose to prepare one action plan when you have discussed several texts. You might like to
follow the 6-Point Structure. A Roadmap to Quality 23 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 24 Figure 4.6a Sample QC circle themes Theme Details 1 Quality Reduce the number of rejected products, improve product quality,
minimize complaints, reduce problems, seek consistent quality, work
toward fool-proofing the manufacturing process, and improve operations. 2 Service Seek improved customer satisfaction (in the following production
process as well) and reduce the number of complaints. 3 Mistakes Prevent careless mistakes, errors in inspections, and the dissemination
of incorrect information. 4 Control Make standardization efforts, follow work standards (manuals),
perform systematic troubleshooting, list control items, prevent the
recurrence of problems, and carry out thorough control. 5 Cost Reduce costs, put time to effective and efficient use, conserve
materials, reduce man-hours, reduce work in progress and inventory,
improve yield, reduce the necessary amount of materials per product
unit, and increase profit. 6 Efficiency Increase turnout and sales, use time efficiently, improve the timing of
processes, reduce delivery time, streamline processes, improve
operating procedures and the plant layout, minimize downtime,
mechanize processes, and use more jigs and tools. 7 Machines
equipment Prevent malfunctions, introduce automation, improve jigs and tools,
and improve the plant layout, automate the office (OA) and plant (FA), and
reduce labor requirements. 8 Safety and
environment Reduce overworking, tidy up the workplace and keep it clean, create a
better work environment, improve sanitation, prevent accidents, help
improve the image of factory work, and prevent environmental pollution. 9 Morale Improve relationships...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12