Indeed in the fierce competition of todays markets

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Unformatted text preview: ccess. Indeed, in the fierce competition of today’s markets, the level of quality needs to exceed what customers already expect, and at a competitive price. Achieving this quality will involve your entire company – and often suppliers and customers as well. It requires good management systems and practices throughout the organization, from having a vision of the future of your company to maintaining a safe and healthy workplace. It means having well-trained and motivated employees, standardized work procedures, and effective production control. It means ensuring the quality of incoming supplies, and operating a fast and efficient after-sales service. Above all, it requires the active participation of senior management. In short, every function in your company, and every member of staff can and must support quality, hence the name Total Quality Management (TQM). Implementing TQM can be expensive, if one thinks in terms of costly training programmes and highly paid consultants. There is however an alternative. In A Roadmap to Quality the United Nations Industrial Development Organization (UNIDO) and the Japanese Standards Association (JSA) provide a low-cost solution: a comprehensive TQM training and implementation package that will enable SMEs to implement TQM themselves – within the limits of their own resources, and by drawing on the capabilities of their own staff. A member of staff can be assigned as a facilitator to study selected units, and then lead colleagues in discussing these materials and preparing systematic TQM implementation plans. Facilitators should have a sound knowledge of their industry and basic facilitator A Roadmap to Quality 2 Introduction A Roadmap to Quality.qxd 3/10/05 12:17 PM Page 3 skills, but need not have a great deal of familiarity with TQM. Staff in training institutes will find that they can use the materials to assist local companies to plan and implement TQM. 2. Key features A Roadmap to Quality has three key features that enable it to provide this kind of support: • It is an e-learning programme distributed free over the Internet. Any company, however small, can simply register and download the entire training programme without making any payment. The special features of the web and CD versions, with pop-up word definitions, graphics windows, automatic cross-referencing, and a self-testing system make it easy for facilitators and trainers to select and prepare a TQM implementation course for groups of employees in their company, or in their training institute. • It is company-centred. It is designed to enable companies to implement TQM in their specific and concrete situation, using only the resources they have. The 160 short texts are each followed by two learning tools: Discussion and Action Plan. The Discussion questions focus participants on how the ideas in the text can be applied to their company. The Action Plan gives them a framework for preparing well structured and concrete plans to implement these ideas. A Roadmap to Quality can therefore be used by companies with a few employees, or by those with hundreds. It can be used in different industrial sectors and in different countries and cultures. It can be used as part of a company-wide programme to introduce TQM throughout the organization, or a few units may be selected and applied to making specific improvements in one or two departments. • It is practical. The texts, although often detailed, are written in a language that is clear and easy to follow, and the learning activities are concrete and practical: • Which of these guidelines are relevant to our company? • How can we apply them? • What difficulties could we meet in doing so? • How can we overcome these? • What alternatives could we try? • What resources will we need? It contains a wealth of examples, in over 200 sample forms, tables and charts, which can be copied and adapted to be used in your company. 3. The training package The complete Roadmap to Quality training package consists of: • A website that contains the entire materials in both HTML and PDF formats. • A CD, also containing the entire HTML and PDF versions, that can be received by surface mail or downloaded from the website. • A print version that can be printed out from the website or the CD to provide you with your own Roadmap to Quality manual. This includes a cover page which you can put on the front of your folders. A Roadmap to Quality 3 Introduction A Roadmap to Quality.qxd 3/10/05 12:17 PM Page 4 4. TQM content A Roadmap to Quality covers the entire range of TQM activities in 20 units presented in four modules: Module One: Leadership 1. Chief Executive Officer: Managing policy 2. Chief Executive Officer: Ensuring quality 3. Managers: Managing systems 4. Managers: Managing people Module Two: The work environment 5. Disposal and storage 6. Hygiene and health 7. Safety Module Three: Systems and tools 8. Standardization 9. Problem Solving 10. QC Circles 11. Statistical methods 12. Education and training Modu...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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