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Unformatted text preview: togram: One of the QC tools (See Unit 11.3.2.) I
Indexes of management: Ways of measuring management.
Industrial engineering (IE): The scientific study of manufacturing operations.
Inspection items: The features in a product that are examined or inspected.
Inspection of causes: Finding out what caused something to go wrong.
Intangible effect (See tangible and intangible effects.)
Interface: Refers to how the work processes and activities of one department may integrate
with those of another department.
Internal QC diagnosis: Where management forms a diagnosis team to periodically
evaluate the current status of the company-wide quality control system. A Roadmap to Quality 6 Glossary Glossary.qxd 3/10/05 12:25 PM Page 7 Internal quality assurance: Activities that will convince the management of product quality.
Inventory: The quantity of goods or materials in stock.
Inventory management at a glance: A system that allows people to see inventory levels at
Inversely proportional: The more of one, the less of the other. J
Job content: What is actually done in the job. K
Kaizen: The Japanese term that means continuous gradual improvement by doing little
things better and by setting and achieving increasingly higher standards. L
Latent deficiency: A deficiency not yet visible, that could arise.
Lead time: The time interval between the placing of an order and its delivery.
Limit line: The line on a control chart that shows if results are acceptable.
Lux: A unit of illumination equal to 1 lumen per square meter. M
Management (check) items: Features of a task that can be checked to see how well the
task is being done.
Marginal sample: Similar to a boundary sample, this is a sample of a product that shows
the limits of acceptable quality. There are two types of boundary samples: one is the limit of
a non-defective unit and the other is the limit of a defective unit. Boundary samples are
usually prepared for items that have to be inspected physically by taste, touch, sight, hearing
and smell, without any measuring devices, e.g. A piece of cloth showing the limit of the
color for non-defective units.
Master file: In the context of calibration, these are master records of the correct calibration
of measuring equipment.
Master table: In the context of calibration, these are also master records of the correct
calibration of measuring equipment.
Matrix chart: A rectangular chart that presents information in rows and columns.
Measurement item: Predetermined items that will be examined or measured during an
inspection. A Roadmap to Quality 7 Glossary Glossary.qxd 3/10/05 12:25 PM Page 8 Midstream (see downstream)
Monthly appraisal: The appraisal of policy implementation on a monthly basis using
control items. It corresponds to the C (check) and A (act) parts of the PDCA Cycle (plan, do,
check and act).
Muda, muri, muda, mura: Japanese terms for negative behaviour in the workplace:
unreasonableness, wastefulness and untidiness. N
Non-conformity: An item that does not meet the required quality standards.
Numerical targets are expressed as numbers. Wherever possible TQM likes to have data
presented as numerical data for purposes of analysis and comparison. “Quantitative” is also
used with the same meaning. O
One-point lecture: A supplementary standard that makes it easier to understand the use of
equipment, work methods, measuring methods, safety, and other work issues.
Operating condition: The location of an operation, its safety aspects, the equipment, tools,
temperature, time etc.
Operating ratio: The number of hours that operations are actually performed during the
hours that they could be performed – operating hours divided by actual working hours x
Operation qualification: A qualification required to do a specific operation.
Out-of-control event: Events in a process or work that are well outside the control limits of
what is acceptable.
Outlier: A value, or item of data, that falls well outside the dispersion range of the rest of
the data. P
Parallax: Where an object seems to be in different positions if viewed from different
Pareto diagram: A graph showing stratified items in order of frequency and cumulative
total to find out the vital few items that need to be tackled; one of the 7 QC tools. (See Unit
PDCA cycle: The TQM management procedure of plan, do, check, act.
Periodic audits of operations: Inspections of operations held at regular intervals. A Roadmap to Quality 8 Glossary Glossary.qxd 3/10/05 12:25 PM Page 9 PERT (programme evaluation and review technique): PERT is a schedule management
method for large-scale repair plans and complex repair work. It presents the sequence of
repair processes in the form of a network and creates a repair work schedule on the basis of
the time required and the distribution of costs.
Phenomenon: That which can be seen – the outward, visible effect or result of a problem,
the visible defect.
Policy deployment: Sending (disseminating) annual managemen...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12