tcb_roadmap_to__qualitiy_vol1

It is much easier to set common themes such as

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Unformatted text preview: . Work in the research and development department is typically new and non-repetitive. Implement QFD (quality function deployment) and quality engineering techniques in this department. (QFD: Analysis of the customer’s requirements of quality, performance and function and the incorporation of these requirements into design and production in order to best satisfy the customer.) Evaluate the efficiency of office work by using a scale that can objectively measure such achievements as the standardization of office work, or the reduction of office expenses. Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your Action Plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: Has your company already deployed quality control in non-manufacturing departments? Which special challenges have you encountered in this, or which would you expect if you were to do so? b. Parag. 2: Apply the RADAR questions to these proposals. Unit 2 - Chief Executive Officer: Ensuring Quality 28 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 29 Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan when you have discussed several texts. A Roadmap to Quality 29 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 30 2.10 Cooperate with universities and research organizations 1. Your company may decide that it wants to develop new products or materials, but may lack the basic technology, testing and measurement facilities, and engineering employees, that are needed to do so, especially by a given target date. However, you still have one option: to cooperate with outside research organizations and universities in joint research and development. If you make this choice, follow these procedures: a. Define the theme of joint research as concretely as possible and document it. b. Draft a joint research agreement covering confidentiality, handling patent issues, and expenses. Both parties should sign this and exchange the signed agreements as official documents. c. Establish an effective system, such as a direct telephone line, for regular communication. d. Plan in advance for any delay in the schedule. e. Decide in advance, and confirm in a contract, how research achievements are to be shared. This should specifically cover inventions and discoveries made during the research and development. The sharing of rights should also be decided. f. Decide in advance how temporary and additional expenses are to be shared. g. When carrying out joint research with foreign organizations, take measures to prevent problems arising from differences in languages, customs and culture, and also in practical matters such as drawing methods. Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your Action Plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Does your company develop new products and materials? If yes, does it cooperate with outside research organizations and universities? How successful is this? Where do you feel there is room for improvement? If it does not, what benefits do you think such cooperation would bring? b. Apply the RADAR questions to these procedures for joint research with outside organizations. Unit 2 - Chief Executive Officer: Ensuring Quality 30 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 31 Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan when you have discussed several texts. A Roadmap to Quality 31 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 32 2.11 Strengthen your international competitiveness 1. With increasing trade liberalization, the countries of the world, both industrialized and developing, are producing similar products and services. In this international market it is essential that you are competitive in quality, cost and delivery ti...
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