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Unformatted text preview: and effective contribution to quality, three important
actions need to be taken:
a. Set up a system to regularly assess standardization throughout your company.
b. Set up a unit to promote standardization.
c. Involve employees in continuously improving standardized operations.
A Roadmap to Quality 3 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 4 Learning tools
The RADAR questions
As you read each text you will discuss how it could be applied in your company. The RADAR
questions will help you to focus this discussion:
R - Are these ideas relevant to my company?
A - How would I apply each of them in my company?
D - What difficulties might I meet and how would I overcome them?
A - Are there any additional actions that I might take that are not mentioned in the text?
R - What resources would be needed, what would these cost, and how could they be
There will of course be some discussion points where not all of these questions will be
applicable. The 6-Point Structure
After you have discussed the ideas in the text, you write an action plan in which you present
practical proposals for implementing the conclusions you have reached in your discussion.
The 6-Point Structure will help you to write your action plan:
1. Problems: Problems you have in your company in the area you have just discussed.
2. Proposals: Your proposals for improvement.
a. Be specific and concrete.
b. Include an implementation plan, with a time schedule and minimum and
optimal implementation targets.
c. Refer to any forms, charts, tables etc. that you would use, and include samples
in an appendix.
3. Obstacles: Obstacles to implementation in employee attitudes, company organization
and culture etc., and how these could be overcome.
a. The resources required: funds, equipment, materials, man-hours, expertise etc.
b. The resources available within the company.
c. Any resources that would have to be found outside the company.
d. Alternatives that could be used to cover any shortfall in resources.
5. Assessment: Ways of assessing the results of implementing these proposals.
6. Benefits: The benefits your proposals would bring. Unit 8 - Standardization 4 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 5 8.1 Introduce operation standards and
1. An operation standard is a written description of the best way to carry out an operation
or a process so that it will always be done in the same way. Draft and implement
standards for all your company’s operations and procedures. Then prepare work
instructions, based on these standards, for employees to use in their jobs. To introduce
standards effectively in your company you will need to:
a. Be clear about the purpose of standards.
b. Recognise the range of items that may be included in a standard - its contents.
c. Decide what procedures you will follow in introducing standards in your company.
d. Prepare work instructions from the standards. The purpose of standards
2. A standard has five main purposes:
a. To ensure that an operation is done in the same way by every employee, and to the
highest level of quality.
b. To identify the key points to monitor in an operation in order to prevent production
problems and non-conforming products (products that are not of the right quality).
c. To facilitate improvements in operations by stating what exactly the operations are.
d. To improve operator efficiency.
e. To keep every level of the organization up to date with the operations in use. The contents of a standard
3. An operation standard may contain any of the following categories of information,
depending on the type of operation:
a. Scope – the part of the operation covered by this standard.
b. Operation procedures and cautionary remarks: pre-operational checks, preparatory
operations, main operations, and final operations.
c. The sequence of the manufacturing process.
d. Operating conditions (location, safety aspects, temperature etc).
e. Materials and parts used in the operation.
f. Equipment, jigs, tools and measuring devices used.
g. A sketch of the control panel.
h. Inspection procedures.
i. Actions when out-of-control events occur (events well outside the control limits of
what is acceptable).
j. Operation report.
k. Boundary samples (for use in sensory inspection).
l. Operators: who does it?
m. Operator’s qualification. A Roadmap to Quality 5 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 6 n. Standard operation hours – how long does it take?
o. Related standards.
p. Other items. Procedures for introducing standards
4. You will need to decide:
a. What procedures you will use to draft, establish, revise, file and abolish standards,
and to inform employees of the latest standards.
b. Who is to be in charge of these procedures.
c. The basic format and style of the standards.
d. The specific content of each standard, its title and any symbol you might use with it.
e. How to classify the standards in groups, and the classification numbers....
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- Spring '12