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Unformatted text preview: lude in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parag. 2: If your company already has a quality policy, how adequate do you think it
is? If you do not have one, what benefits do you think such a policy would bring?
b. Parag. 3: Apply the RADAR questions to these guidelines for presenting your
c. Parag. 4: How aware are your employees of the importance of quality? To what
extent do you feel this awareness needs to be raised? Give some examples of areas
where there is a need for greater quality consciousness.
d. Parag. 4: Apply the RADAR questions to these suggestions for increasing quality
e. Parag. 5: Do you have QC circles in your company? If so, do your managers
encourage QC circle activities? What benefits would it bring if they were to
participate more actively in QC circles?
f. Parag. 5: Apply the RADAR questions to these ways of encouraging QC circle
g. Parag. 6: Does your company have a system that allows employees to make
suggestions for improvement? If so, how successful is it? If not, how useful do you
think such a scheme would be?
h. Parag. 6: Apply the RADAR questions to these proposals for introducing a suggestion
scheme. Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured action plan for introducing improvements in your company. You might like
to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan
when you have discussed several texts. Unit 2 - Chief Executive Officer: Ensuring Quality 8 A Roadmap to Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 9 2.2 Establish a clear organizational
1. The CEO is responsible for the overall organization of the company. This involves four
a. Draw up a company-wide organization chart: outline the organizational
hierarchy of the company from senior managers to the lowest employees in each
b. Define clearly the tasks to be carried out by each department.
c. Define the responsibility and authority of each employee.
d. Set up a company standardization system to establish and maintain standards for all
the tasks in the company. Draw up a company-wide organization chart
2. The company-wide organization chart should show the functions and responsibilities of
everyone from senior managers to the lowest employees in each department, and the
instructional and procedural routes that connect them. To prepare an organizational
a. Management instructs the personnel department to draft an organization chart. The
personnel department does so, obtains approval of the draft chart from the board of
directors, and makes the chart available to all the different departments.
b. The departments give the personnel department their feedback. The personnel
department then revises the chart, gets it approved by the president, and issues it
with the president’s approval stamp and the date of issue.
c. The chart shows clearly the names of those responsible in each department.
d. Any organizational changes affecting the chart should be communicated quickly and
accurately to all employees, and a record kept of these changes.
e. Remember that the inspection department and the quality assurance department
assure quality to customers on behalf of the president. These departments are often
independent of the manufacturing, engineering and design departments and are
supervised directly by the president.
f. The format of the chart should be one that outsiders can easily understand, so that it
can be presented to stockholders and customers, and used as public relations
Figure 2.2a Organization chart Define the tasks to be carried out by each department
3. The tasks of every department in the company must be clearly defined: task criteria must
be established that specify the scope of the task and the procedures to be followed.
Some of these task criteria will be common to all the tasks carried out in the company,
e.g. giving attention to safety, while others will be specific to a particular task.
A Roadmap to Quality 9 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 10 4. To draft task criteria:
a. Management clarifies in writing the basic policies which will determine the task
criteria. (See Unit 1 for guidelines on developing and implementing policies.)
b. Management specifies in writing the tasks of each department, with their task criteria
(both the criteria common to all tasks and the criteria specific to each task).
c. Each department checks that its specified tasks match the actual tasks in its
d. If the department is not doing these tasks, or if it is doing other tasks which are not
specified, it should submit a report requesting a correction.
e. The scope of the tasks should be specified in writing as clearly as possible.
f. Any work-related matters that are needed to implement the tasks should also be put
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12