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to the different internal departments and sections.
Policy management: Developing long-term and mid-term plans based on the company
philosophy, translating these into annual management policies, deploying these annual
policies down through the organisation, having them implemented, and controlling this
implementation to ensure that the policies are achieved efficiently.
Population: In statistics, population refers to the group which is being researched and from
which a sample of units is selected. The sample is then studied in order to draw valid
conclusions about the whole population. (See Unit 11.2.1.)
Post-use: When a product is no longer used, when it is obsolete.
Process capability: The capability of a production process to produce the same product to
the same quality over an extended period of time under normal process conditions
(fulfillment of predefined quality requirements).
Process capability index: Uses statistical process control (SPC) methods to evaluate whether
a process has the capacity to meet the standard requirements for that process. (See Unit
Process condition: The conditions in which a process is carried out, e.g. location,
equipment, temperature, workers.
Process control plan: A document that describes the required characteristics for the quality
of a process. (See also QC Process chart.) Q
QC circles are small groups of workers from the same workplace who meet to discuss work
problems and carry out improvement activities. Their value lies in the fact that workers
themselves are very familiar with the problems in their own work places. When they form
groups, they can do a lot together to solve these problems, and to improve the quality of
their work. (See Unit 10.)
QC circle theme: The improvement issue on which a QC circle focuses. It may be a task, a
process or a problem that needs to be solved. A Roadmap to Quality 9 Glossary Glossary.qxd 3/10/05 12:25 PM Page 10 QC process chart: A control standard which describes the manufacturing process and the
checks that are required in this process. It is a valuable tool for controlling operations and
for confirming results. A process control plan is very similar.
QC story: An important TQM problem-solving procedure. (See Unit 9.)
Quality assurance: Often the terms quality assurance and quality control are used
interchangeably, to refer to the actions performed to ensure the quality of a product, service
or process. One definition of quality assurance is all the planned and systematic activities
implemented within the quality system that can be demonstrated to provide confidence that
a product or service will fulfill requirements for quality. One definition of quality control is the
operational techniques and activities used to fulfill requirements for quality.
Quality audit: A systematic, independent examination and review to determine whether
quality activities and related results comply with planned arrangements and whether these
arrangements are implemented effectively and are suitable for achieving the objectives.
Quality characteristic: The features of a product that are used to evaluate whether it is of
the right quality e.g. with a piece of clothing, does it keep its color, does it stretch?
Quality control (See quality assurance.)
Quality control diagnosis: Investigation of possible deficiencies in quality control systems.
(Also referred to as quality audit. (See Unit 2.6.2.)
Quality control points: Key items that should be carried out properly in a job or an
operation if it is to have the appropriate level of quality.
Quality function deployment: Analysis of the customer’s requirements of quality,
performance and function and their conversion into design and production elements to best
meet these requirements.
Quality manual: The basic document used in implementing company-wide quality control. It
contains quality control rules, technical standards, inspection rules, product standards, operation
standards, and other rules for the assurance, maintenance and management of quality.
Quality policy: The approach that a company takes to quality, as formally expressed by
Quality table: A matrix table that shows the quality characteristics and inspection items for
Quantitative assessment method: Assessment method based on items that can be
measured or counted.
Quantitative data: Data that is presented numerically. A Roadmap to Quality 10 Glossary Glossary.qxd 3/10/05 12:25 PM Page 11 R
Recurrence prevention measures: Actions taken to prevent similar problems or
abnormalities from occurring again.
Reference standard: Official standards that other standards are based on.
Reliability technology: Technology that shows the probability of an item performing a
required function under given conditions and in a given period of time.
Reporting route: A systematic procedure for forwarding a report to the different people
who should receive it.
Reproducibility experiment: An experiment that reproduces a failure in order...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12