Unformatted text preview: le Four: Production and sales
13. Production control
14. Process control
16. Management of facilities & equipment
17. Measurement control
18. External suppliers
19. After-sales service
20. Product design and development 5. Unit structure
Each unit consists of:
• Several texts, each with discussion questions and the writing of an action plan.
• Graphics: sample forms, tables and charts.
• Glossary links in the web version.
• A multiple-choice interactive test.
• ISO references (in most units).
Texts: There are an average of eight short texts per unit, each presenting a different subtopic of the unit’s main theme. They vary in length and detail depending on the nature of
the sub-topic: some are half a page and quite simple, others are two pages and detailed.
Since this is a practical implementation manual and not an academic textbook, the texts only
become fully meaningful when participants discuss how to apply them to their company.
Reading and discussion go together. This of course means that examining a text will often be A Roadmap to Quality 4 Introduction A Roadmap to Quality.qxd 3/10/05 12:17 PM Page 5 a slow progress – discussing how to implement the guidelines in one paragraph may be
quite enough for one training session.
Discussion: The Discussion activity consists of a set of questions with two primary functions:
• To encourage participants to reflect critically on what they have been doing in their
company in the area presented in the text: how effective is this and where is there need
• To get participants to think about the relevance of the ideas in the text to their company,
and how they could apply them.
Central to the Discussion are the RADAR questions, specially devised for A Roadmap to
R Are the ideas in the text relevant to my company?
A How would I apply each of them?
D What difficulties might I meet and how would I overcome them?
A Are there any additional actions that I might take that are not mentioned in the text?
R What resources would be needed, what would they cost, and how could they be
A full discussion of these questions leads participants to their own conclusions about how
best to implement the ideas in the text in their concrete situation.
Action Plan: Participants now write a well-structured action plan. This has three purposes:
• It gets participants to focus their thinking, and to be clear about their conclusions.
• It enables participants to prepare a set of clear proposals for implementing their
conclusions. These can then be presented to the decision-makers in their company as
draft proposals for implementing this particular aspect of TQM in their company.
• It provides a record of the discussion.
The core of the Action Plan is the 6-Point Structure:
1. Problems: Problems you have in your company in the area you have just discussed.
2. Proposals: Your proposals for improvement.
a. Be specific and concrete.
b. Include an implementation plan, with a time schedule and minimum and optimal
c. Refer to any forms, charts or tables that you would use, and include samples in an
3. Obstacles: Obstacles to implementation in employee attitudes, company organization
and culture etc., and how these might be overcome.
a. The resources required: funds, equipment, materials, man-hours, expertise etc.
b. The resources available within the company.
c. Any resources that would have to be found outside the company.
d. Alternatives that could be used to cover any shortfall in resources.
5. Assessment: Ways of assessing the results of implementing these proposals.
6. Benefits: The benefits your proposals would bring. A Roadmap to Quality 5 Introduction A Roadmap to Quality.qxd 3/10/05 12:17 PM Page 6 Graphics: A Roadmap to Quality has over 200 sample forms, tables and charts. These
provide concrete examples of how the guidelines can be implemented. Many can be copied
and adapted for company use.
Glossary: All of the TQM terms used in the 20 units are presented with clear definitions in a
glossary that can be accessed on the website or the CD, whether centrally through an
alphabetical index, or in pop-up windows in the texts. It may also be printed out as a
Interactive test: Each unit has a multiple-choice test with an average of 35 questions. This
allows participants to check for themselves how well they can recall the contents of specific
texts, or of the whole unit. On the website and CD this test is interactive, allowing
participants to automatically receive their own scores.
ISO references: This section presents the relationship of most units to ISO standards. 6. Using the website and CD
Registration: A Roadmap to Quality is delivered online at www.e4pq.org/tqm. You can
download and/or print out the specific units or texts you want, or download the complete
CD version. This is all free. All you have to do is fill in a very brief online registration form.
This will allow UNIDO to get a profile of typical users of the Roadmap and to send you
View Full Document
This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12