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Unformatted text preview: introduced on your workplace that would make it
impossible for defective products to be sent on to the next process?
How useful would Figure 8.3b Promotion to raise quality consciousness, be in
your company. Would you make any changes to it? Audit operations
j. Parag. 9. How useful do you think this Skills Evaluation Sheet in Figure 8.3d would
be in you company? Would you make any changes to it? Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured action plan for introducing improvements in your company. You might like
to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan to
cover the ideas discussed in several texts. A Roadmap to Quality 17 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 18 8.4 Organize standards on a companywide basis
1. When standards have been established for all the operations in a company, there will
probably be a lot of them. Some may easily be lost or duplicated or may contradict
other standards. To avoid this, organise standards carefully on a company-wide basis;
classify them; decide who has the authority to establish, revise, or withdraw them; and
draw up rules to govern all this.
2. Rules governing the use of standards will vary depending on the type of industry and the
size of the company, but normally they will contain:
a. Basic rules for the general use of standards.
b. Rules for product and manufacturing standards.
c. Common rules for formatting and classifying standards.
3. The basic rules will include:
a. Rules for basic policies.
b. The roles of top and middle managers.
c. How to set up committees.
d. The role of promotional departments.
e. The roles of all departments.
f. How to promote policy management, education, the use of statistical methods,
standardization, diagnosis and the utilization of QC circles.
4. The rules for product and manufacturing standards include rules, standards and
a. Rules specify quality level and inspection items (the points that are examined in an
inspection) for products and raw materials.
b. Standards specify criteria, sequences, procedures and methods in design,
manufacturing and inspections.
c. Specifications document the manufacturing and testing methods. They are used
mainly in transactions with other businesses.
5. Common rules specify the formatting of standards, and their classification, and the
numbering system, units, symbols, graphic symbols, and terminology used.
Look at Figures 8.4a, 8.4b and 8.4c. These tables are an important part of this text,
otherwise you will find it rather abstract. Note also that the distinction in meaning
between “rules” and “standards” and “specifications” is rather fine. You may find it more
practical in your discussion to use the word “rules” for all of these. (Remember too that
one can speak of “standards for organising standards”.) Unit 8 - Standardization 18 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 19 Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of the ideas may not be relevant to you. Concentrate on those that are
relevant. Focus especially on Figures 8.4a, 8.4b and 8.4c. Keep notes of your conclusions –
you will need them to prepare your action plan afterwards. Where appropriate ask yourself
the RADAR questions.
Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Parag. 1: Do you already use standards throughout your company? If so, do you
experience any problems with standards being lost, duplicated or contradicting each
other? List some examples.
b. Parag. 4: The rules for product and manufacturing standards are in a separate
category. Why do you think this is?
c. Look carefully at Figures 8.4a, 8.4b and 8.4c. Would it be useful to prepare similar
tables for your company? If so, how would you do so? Action plan
Draw up an action plan for introducing a system for organising and classifying standards in
your company, using the 6-Point Structure. Alternatively you may choose to prepare one
action plan to cover the ideas discussed in several texts. A Roadmap to Quality 19 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 20 8.5 Assess and promote standardization
1. If standards are to make a lasting and effective contribution to quality in your company,
there are three important actions to take:
a. Set up a system to regularly assess standardization throughout your company.
b. Set up a unit to promote standardisation.
c. Involve employees in continuously improving standardised operations. Set up a system to regularly assess standardisation throughout
2. This system should be set up by a top manager and senior managers from each
department and should be run by a company-wide quality control committee and
departmental quality control committees...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12