tcb_roadmap_to__qualitiy_vol1

Provide technical training d parags 4 and 5 how

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Unformatted text preview: introduced on your workplace that would make it impossible for defective products to be sent on to the next process? How useful would Figure 8.3b Promotion to raise quality consciousness, be in your company. Would you make any changes to it? Audit operations j. Parag. 9. How useful do you think this Skills Evaluation Sheet in Figure 8.3d would be in you company? Would you make any changes to it? Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured action plan for introducing improvements in your company. You might like to follow the 6-Point Structure. Alternatively you may choose to prepare one action plan to cover the ideas discussed in several texts. A Roadmap to Quality 17 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 18 8.4 Organize standards on a companywide basis 1. When standards have been established for all the operations in a company, there will probably be a lot of them. Some may easily be lost or duplicated or may contradict other standards. To avoid this, organise standards carefully on a company-wide basis; classify them; decide who has the authority to establish, revise, or withdraw them; and draw up rules to govern all this. 2. Rules governing the use of standards will vary depending on the type of industry and the size of the company, but normally they will contain: a. Basic rules for the general use of standards. b. Rules for product and manufacturing standards. c. Common rules for formatting and classifying standards. 3. The basic rules will include: a. Rules for basic policies. b. The roles of top and middle managers. c. How to set up committees. d. The role of promotional departments. e. The roles of all departments. f. How to promote policy management, education, the use of statistical methods, standardization, diagnosis and the utilization of QC circles. 4. The rules for product and manufacturing standards include rules, standards and specifications. a. Rules specify quality level and inspection items (the points that are examined in an inspection) for products and raw materials. b. Standards specify criteria, sequences, procedures and methods in design, manufacturing and inspections. c. Specifications document the manufacturing and testing methods. They are used mainly in transactions with other businesses. 5. Common rules specify the formatting of standards, and their classification, and the numbering system, units, symbols, graphic symbols, and terminology used. Look at Figures 8.4a, 8.4b and 8.4c. These tables are an important part of this text, otherwise you will find it rather abstract. Note also that the distinction in meaning between “rules” and “standards” and “specifications” is rather fine. You may find it more practical in your discussion to use the word “rules” for all of these. (Remember too that one can speak of “standards for organising standards”.) Unit 8 - Standardization 18 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 19 Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of the ideas may not be relevant to you. Concentrate on those that are relevant. Focus especially on Figures 8.4a, 8.4b and 8.4c. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: Do you already use standards throughout your company? If so, do you experience any problems with standards being lost, duplicated or contradicting each other? List some examples. b. Parag. 4: The rules for product and manufacturing standards are in a separate category. Why do you think this is? c. Look carefully at Figures 8.4a, 8.4b and 8.4c. Would it be useful to prepare similar tables for your company? If so, how would you do so? Action plan Draw up an action plan for introducing a system for organising and classifying standards in your company, using the 6-Point Structure. Alternatively you may choose to prepare one action plan to cover the ideas discussed in several texts. A Roadmap to Quality 19 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 20 8.5 Assess and promote standardization Introduction 1. If standards are to make a lasting and effective contribution to quality in your company, there are three important actions to take: a. Set up a system to regularly assess standardization throughout your company. b. Set up a unit to promote standardisation. c. Involve employees in continuously improving standardised operations. Set up a system to regularly assess standardisation throughout your company 2. This system should be set up by a top manager and senior managers from each department and should be run by a company-wide quality control committee and departmental quality control committees...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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