Unformatted text preview: . Use the system to periodically check if
standardization has been implemented as planned and is functioning properly.
3. Carry out company-wide assessment at least once a year, and departmental assessment
at least once every six months. Inform each department in advance of the important
items on which its assessment will be based. These assessment items may include:
a. Standards related to claims, quality and similar matters.
b. Standards related to new or modified products and operations.
c. The percentage of standards that have been established and implemented.
Keep minutes of discussions for future reference and action.
Figure 8.5a Sample of minutes Workplace
Date Assessors Participants Agenda Result of Instruction items
discussion 03.9.01 President,
manager Y Section
sub-leader Painting is not
units to be
recalled for repair. Standards
reviewed. Unit 8 - Standardization 20 A Roadmap to Quality Compressor gun
pressure to be
of +/- 10% to be
of paint gun
to be changed
(by Sept. 20). UNIDO unit 8.qxd 3/10/05 1:24 PM Page 21 Set up a unit to promote standardization
4. Form a company-wide quality control committee, headed by a top manager, to promote
standardization throughout your company. This committee should plan, assess, promote
and provide education in standardization. It should appoint a secretariat, and should
aim to involve all employees in promoting company-wide quality control. Department
committees should also be formed, each headed by a senior departmental manager
and with a departmental secretariat.
5. The company-wide secretariat and the departmental secretariat should carry out the
following actions as instructed by their committees:
a. Plan standardization.
b. Maintain the standards system.
c. Monitor how standardization is progressing.
d. Plan and implement assessment.
e. Plan and implement education and popularisation.
Figure 8.5b Organisation for promoting standardization Involve employees in improving standardised operations
6. The ultimate purpose of standardization is improvement. Standardizing the daily work of
the entire workplace will not only reduce abnormalities and deficiencies. It will create a
system that brings continuous improvement in quality. But it is essential that employees
7. Managers must create an environment where employees are motivated to look out for
problems in their workplaces, and report them. Managers can then examine these
problems, select those whose solution will bring the greatest improvement, and find
solutions to them, often with the participation of employees. Standards are improved
when problems are recognised and solved.
8. When simple improvement activities are introduced, revise the operation standards
immediately. Complex improvement activities should be implemented as a project
activity or as a QC Circle activity.
9. Evaluate the effects of improvements in terms of quality, productivity, quantity, safety,
efficiency, the productivity index, and cost-effectiveness. Summarise and record the
results, and use these records to motivate employees to seek further improvement. Give
awards for excellent improvements.
Figure 8.5c Record of improvement activity (page 22) A Roadmap to Quality 21 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 22 Figure 8.5c Record of improvement activity Workplace: XX factory, XXX workplace
Date of Improvement Persons in Standard Date of
implementation Effect Monetary
of yield of
product A XX
XX XX-XX Improvement of
yield by x% xxxxxx
product B YYY
YYY YY-YY Increased
volume X/D xxxxxx
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of the ideas may not be relevant to you. Concentrate on those that are
relevant. Keep notes of your conclusions – you will need them to prepare your action plan
afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
Set up a system to assess standardization
a. Parags. 2 and 3: What stage of implementation have you reached with
standardization company-wide? How often do you check that it is functioning as it
should? Who carries out the assessment? List some typical findings from these checks
– and some unexpected findings.
b. If you were using the assessment system described in this text which important
assessment items would you look at in some of your departments?
c. Parag. 3 specifies three categories of assessment items. Which of these are relevant
to your company? If they are relevant, list a few examples for the first two categories.
d. Do you have other standards that do not fit into these categories?
Set up a unit to promote standardization
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12