Unformatted text preview: problems, and perhaps discuss them with those in charge, or
with the department manager.
Select graphic figures: Consider carefully which graphic figures to include. These vary a
great deal in complexity and detail, even where the texts themselves are simple. You must
decide how useful to your purposes each of them is. Do not use them simply because they
are there. If they are not appropriate to your company or clients, then it is a waste of time to
ask participants to study them, and may well confuse and discourage them. You may, of
course, decide that although some are complex it would still be useful for your participants
to look at them and consider what simpler forms they might devise for their own company.
These figures can all be viewed in pop-up windows on the web page. Those that are most
essential are included in the PDF printout of each unit, while the others have to be printed
out separately. For this second group, click on the link Unit X Figures in the top right hand
corner of any page in the unit. This link in fact allows you to print out all the figures for the
unit, including those in the PDF printout.
Print out your materials: You may choose to print out a complete unit, or a couple of texts
from different units:
• If you print out a complete unit this will include everything for that unit except the
• If you print one or two texts per unit then you should also print the Learning Tools – the
RADAR questions and 6-Point Structure – and the relevant Test questions. You may also
A Roadmap to Quality 6 Trainer Guidelines Trainer Guidelines.qxd 3/10/05 12:31 PM Page 7 choose to print out the complete glossary and the cover page, using the latter to
enhance the appearance of your materials.
Decide on programme duration: Decide how many sessions you will have and how long
and how frequent they should be. This will be determined largely by the complexity of the
units, the methodology you will use and the competence and experience of your participants
– and of course when participants are free to come.
Complexity of units. The 20 units in RMQ vary greatly, from the simplicity of Unit 5 Disposal
and Storage to the considerable detail of Unit 20 New Product Design and Development.
How challenging a unit will be for your participants will effect your timing, how much you
will try to include in a given session, and whether to ask participants to read through the
materials beforehand (though if the text is very detailed, reading it beforehand may
Methodology. Keep in mind that A Roadmap to Quality is focused on preparing for the
implementation of TQM, and not simply conveying knowledge about it. The process of
discussing the ideas in the text and how to implement them can therefore take quite a long
time. In some texts one paragraph alone will be enough for one session. Likewise the
preparation of useful action plans can take quite a while. Timing will be effected, too, by
whether you decide to have small-group discussions, and whether groups work on their
action plans during the training session rather than between sessions. In fact, until you have
had some experience with these materials it will be difficult to predict how long they will
take. Assume they will easily take longer than you think!
Decide on combining classroom work with individual computer-based study: Give
thought to integrating group work in the classroom, using the printouts, with individual study
on the computer. Depending on how difficult the text may be for your participants, you may
ask them to read through it before the course (not in depth), preferably on the computer,
and to do some preliminary thinking about the discussion questions. If you choose to do this,
specify any figures they should (or should not!) look at.
Decide when and how to use the test: You may ask your participants to do the interactive
test after each text or after the complete unit, to see how well they can recall the information
in the texts. It is best if they do this on the computer where they will receive automatic scores,
and be given the correct answers. If you choose to print out a test you can get the correct
answers by doing the interactive version yourself. 5. Evaluate your programme
When your course is finished be sure to get feedback from your participants. This is
invaluable for planning future programmes. This can be done simply by giving them about
15 minutes to individually write answers to the questions:
• What did you find most useful in this course?
• What did you find least useful?
• What benefits has it brought you, your department or your company?
• What changes would you recommend? A Roadmap to Quality 7 Trainer Guidelines Trainer Guidelines.qxd 3/10/05 12:31 PM Page 8 6. Give us your feedback
Finally, we would really welcome hearing from you. Use the Feedback link on the
Homepage menu to tell us what you think of A Roadmap to Quality and how we could make
it better. A Roadmap to Quality 8 Trainer Gui...
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