tcb_roadmap_to__qualitiy_vol1

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Unformatted text preview: s etc. that you would use, and include samples in an appendix. 3. Obstacles: Obstacles to implementation in employee attitudes, company organization and culture etc., and how these could be overcome. 4. Resources: a. The resources required: funds, equipment, materials, man-hours, expertise etc. b. The resources available within the company. c. Any resources that would have to be found outside the company. d. Alternatives that could be used to cover any shortfall in resources. 5. Assessment: Ways of assessing the results of implementing these proposals. 6. Benefits: The benefits your proposals would bring. A Roadmap to Quality 5 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 6 3.1 Implement your company’s annual management policies Introduction 1. If your company is to successfully improve its quality and reduce costs, it must formulate and implement mid-term to long-term plans, and develop annual management policies based on these plans. This is the responsibility of the CEO. Your responsibility as a manager is to receive the CEO’s annual management policies, examine them carefully, and implement them in your department as your department policies. To do so you need the involvement and commitment of your employees. You should: a. Discuss the implementation of the annual policies with your employees. b. Make sure that they have a clear grasp of the objectives and methods needed to implement your departmental policies. c. Work closely with your employees to solve any problems that arise in implementing the policies. (See Unit 1 for more detailed guidelines on planning and implementing annual policies.) Discuss the implementation of the annual policies with your employees 2. Both you and your employees must have a good understanding of the company’s longterm and medium-term plans. When you receive the annual management policy from your superiors, discuss it fully with your employees, and work out with them what is needed to implement this policy as your department policies. a. Evaluate the work in your department this year with reference to the work of the previous year. b. Select development themes for the coming year that should lead to the implementation of the policies. A theme may be a task, process or target that you want to improve in some way. c. Check carefully whether the selected themes fully satisfy the long-term and mediumterm company plans. If they do not, then adjust them. d. Review with your employees how to implement these themes. e. Review the job assignments of those who will be implementing them. f. Plan and implement a training programme, based on evaluation tables of individual job skills (tables that present evaluations of the skills of individual employees.) Make sure that employees have a clear grasp of the objectives 3. Make sure that your employees have a good grasp of the specific objectives and methods needed to implement your department policies: a. Use quantitative values to define each objective. In other words, measure the objective numerically. Unit 3 - Managers: Managing Systems 6 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 7 b. Encourage your employees to make suggestions about how the objectives could be achieved – and then summarise these suggestions. c. Use graphs and charts to show how the achievements of your department can contribute to the overall achievements of the company. d. Devise quantified indexes (indexes expressed numerically) that will enable you to monitor the progress of policy implementation, Figure 3.1a Full implementation of department policy Figure 3.1b Presenting department policy Work with your employees to solve problems that arise in implementing the policies 4. Problems may arise during the implementation of the policies. Work closely with your employees to solve these. This will create a sense of partnership with them: a. Tell them to: i. Check and report periodically on the progress towards each objective. ii. Report back to you whenever there is a serious change or a delay. b. But don’t just wait for reports of problems to come to you. Go to the workplaces and check things out yourself - and listen to what the operators have to say. c. When problems are found, call in whoever is in charge, investigate the causes and examine possible countermeasures. Never lay the responsibility on an individual operator. Rather, motivate them to solve the problems themselves, using their own initiative. d. When you have to request help from other departments, make sure that it is well coordinated. e. If a problem is serious, report it to your superiors. Figure 3.1c Procedure for problem solution Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask y...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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