The functions included in this unit have to do with

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Unformatted text preview: ement mid-term to long-term plans, and develop annual management policies based on these plans. This is the responsibility of the CEO. Your responsibility as a manager is to receive the CEO’s annual management policies, examine them carefully, and implement them in your department as your department policies. To do so you need the involvement and commitment of your employees. 3.2 Clarify the extent of your department’s responsibility for quality assurance activities; clarify policies The journey from the receipt of an order to the final delivery of the product often goes through a lot of different departments. Each department is responsible for quality assurance activities at different stages in this journey. It is important that your department knows where its responsibility for quality assurance begins and ends. 3.3 Define jobs, responsibilities and authority Before you can manage your department effectively, your company must clearly define the jobs, responsibilities and authority in each of its departments. These definitions are known as job assignments. When your company has done this for all the departments, your primary task, as a department manager, is to set out your concrete policies and objectives on quality, quantity, and cost for your department, and to communicate these clearly to your employees. 3.4 Ensure that your employees understand and carry out their job assignments correctly To as a. b. ensure that your employees understand and carry out their job assignments correctly, you, a manager, should: Consider carefully how to give job assignments. Communicate your superiors’ instructions clearly to your employees. 3.5 Monitor how well management tasks are being carried out. You need to have a system for checking that the management tasks in your department have been completed correctly. One system is to use management check items. These are items in a task that can be checked to see how well the task is being done. A Roadmap to Quality 3 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 4 3.6 Monitor the quality of the work in your department There are a number of statistical and observational methods that you can use to monitor the quality of the work in your department. 3.7 Deal with defects No matter how well you run your department things will always go wrong. You may find yourself having to deal with defects, that is, where an item – product, part, equipment etc. – is incomplete or does not function properly. 3.8 Be alert for abnormalities when you revise any of your production processes Production processes are sometimes revised in order to improve quality. This is a time when abnormalities can easily arise. An abnormality is anything that emerges in the production process that is not as it is supposed to be. 3.9 Keep work records If your department, and your company as a whole, are to maintain and improve quality, you need to know how well your department is doing. For this it is essential that you keep records of all that is done. 3.10 Take a systematic approach to making improvements Whether ideas for improvement come from suggestion schemes, QC circles or elsewhere, you should take a systematic approach to selecting themes for improvement, monitoring their progress and quantifying the results: use statistical techniques and introduce the PDCA cycle. 3.11 Keep everyone informed of how the department is doing All your employees, and indeed the company as a whole, should be kept informed of how your department is performing. Present this information in graphs or other visual forms, since people find it easier to grasp visual information. 3.12 Establish report-writing procedures Managers have to do a lot of writing. It is particularly important that you: a. Use the proper format in writing reports. b. Keep records of communications with other departments. Unit 3 - Managers: Managing Systems 4 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 5 Learning tools The RADAR questions As you read each text you will discuss how it could be applied in your company. The RADAR questions will help you to focus this discussion: R - Are these ideas relevant to my company? A - How would I apply each of them in my company? D - What difficulties might I meet and how would I overcome them? A - Are there any additional actions that I might take that are not mentioned in the text? R - What resources would be needed, what would these cost, and how could they be acquired? There will of course be some discussion points where not all of these questions will be applicable. The 6-Point Structure After you have discussed the ideas in the text, you write an action plan in which you present practical proposals for implementing the conclusions you have reached in your discussion. The 6-Point Structure will help you to write your action plan: 1. Problems: Problems you have in your company in the area you have just discussed. 2. Proposals: Your proposals for improvement. a. Be specific and concrete. b. Include an implementation plan, with a time schedule and minimum and optimal implementation targets. c. Refer to any forms, charts, table...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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