This preview shows page 1. Sign up to view the full content.
Unformatted text preview: ement mid-term to long-term plans, and develop annual management policies based
on these plans. This is the responsibility of the CEO. Your responsibility as a manager is to
receive the CEO’s annual management policies, examine them carefully, and implement
them in your department as your department policies. To do so you need the involvement
and commitment of your employees. 3.2 Clarify the extent of your department’s responsibility for
quality assurance activities; clarify policies
The journey from the receipt of an order to the final delivery of the product often goes
through a lot of different departments. Each department is responsible for quality assurance
activities at different stages in this journey. It is important that your department knows where
its responsibility for quality assurance begins and ends. 3.3 Define jobs, responsibilities and authority
Before you can manage your department effectively, your company must clearly define the
jobs, responsibilities and authority in each of its departments. These definitions are known as
job assignments. When your company has done this for all the departments, your primary
task, as a department manager, is to set out your concrete policies and objectives on quality,
quantity, and cost for your department, and to communicate these clearly to your employees. 3.4 Ensure that your employees understand and carry out their
job assignments correctly
b. ensure that your employees understand and carry out their job assignments correctly, you,
a manager, should:
Consider carefully how to give job assignments.
Communicate your superiors’ instructions clearly to your employees. 3.5 Monitor how well management tasks are being carried out.
You need to have a system for checking that the management tasks in your department have
been completed correctly. One system is to use management check items. These are items in
a task that can be checked to see how well the task is being done. A Roadmap to Quality 3 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 4 3.6 Monitor the quality of the work in your department
There are a number of statistical and observational methods that you can use to monitor the
quality of the work in your department. 3.7 Deal with defects
No matter how well you run your department things will always go wrong. You may find
yourself having to deal with defects, that is, where an item – product, part, equipment etc. –
is incomplete or does not function properly. 3.8 Be alert for abnormalities when you revise any of your
Production processes are sometimes revised in order to improve quality. This is a time when
abnormalities can easily arise. An abnormality is anything that emerges in the production
process that is not as it is supposed to be. 3.9 Keep work records
If your department, and your company as a whole, are to maintain and improve quality, you
need to know how well your department is doing. For this it is essential that you keep
records of all that is done. 3.10 Take a systematic approach to making improvements
Whether ideas for improvement come from suggestion schemes, QC circles or elsewhere,
you should take a systematic approach to selecting themes for improvement, monitoring
their progress and quantifying the results: use statistical techniques and introduce the PDCA
cycle. 3.11 Keep everyone informed of how the department is doing
All your employees, and indeed the company as a whole, should be kept informed of how
your department is performing. Present this information in graphs or other visual forms,
since people find it easier to grasp visual information. 3.12 Establish report-writing procedures
Managers have to do a lot of writing. It is particularly important that you:
a. Use the proper format in writing reports.
b. Keep records of communications with other departments. Unit 3 - Managers: Managing Systems 4 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 5 Learning tools
The RADAR questions
As you read each text you will discuss how it could be applied in your company. The RADAR
questions will help you to focus this discussion:
R - Are these ideas relevant to my company?
A - How would I apply each of them in my company?
D - What difficulties might I meet and how would I overcome them?
A - Are there any additional actions that I might take that are not mentioned in the text?
R - What resources would be needed, what would these cost, and how could they be
There will of course be some discussion points where not all of these questions will be
applicable. The 6-Point Structure
After you have discussed the ideas in the text, you write an action plan in which you present
practical proposals for implementing the conclusions you have reached in your discussion.
The 6-Point Structure will help you to write your action plan:
1. Problems: Problems you have in your company in the area you have just discussed.
2. Proposals: Your proposals for improvement.
a. Be specific and concrete.
b. Include an implementation plan, with a time schedule and minimum and optimal
c. Refer to any forms, charts, table...
View Full Document
This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12