tcb_roadmap_to__qualitiy_vol1

The president follows up on the status of items

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Unformatted text preview: lar intervals. b. Twice yearly. c. In the next diagnosis. Unit 1 - Chief Executive Officer: Managing Policy 30 A Roadmap to Quality UNIDO unit 1.qxd 3/10/05 12:42 PM Page 31 Relationship with ISO 1.1 Policy management – an overview Relationship with ISO 9001:2000: 5.1 Management commitment 5.3 Quality policy 5.4.1 Quality objectives 5.4.2 Quality management system planning 1.2 Prepare mid-term and long-term management plans Relationship with ISO 9001:2000: 5.4.1 Quality objectives 5.4.2 Quality management system planning 1.3 Establish annual management policies Relationship with ISO 9001:2000: 5.4.1 Quality objectives 5.4.2 Quality management system planning 1.4 Deploy policies and prepare implementation plans Relationship with ISO 9001:2000: 5.4.2 Quality management system planning 1.5 Control the implementation of policies Relationship with ISO 9001:2000: 8.2.3 Monitoring and measurement of processes 8.5.2 Corrective action 8.5.3 Preventive action 1.6. Reflect on the policies at the end of the year Relationship with ISO 9001:2000: 5.6 Management review 5.6.1 General 5.6.2 Review input 5.6.3 Review output 8.4 Analysis of data 8.5.1 Continual improvement 1.7. Carry out a presidential diagnosis of policy implementation Relationship with ISO: 9000: 5.1 Management commitment 5.6 Management review 8.2.2 Internal audit A Roadmap to Quality 31 Unit 1 - Chief Executive Officer: Managing Policy 05-87581_unit 2.qxd 09/09/2005 11:33 Page 1 Unit 2 Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 2 Contents Unit summary 3 Learning tools The RADAR questions 5 The 6-Point Structure 5 Texts 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 Test Promote your quality policy 6 Establish a clear organizational structure 9 Deal with critical issues 13 Satisfy your customers 15 Develop your employees 18 Carry out regular quality audits 22 Carry out a periodic internal quality control diagnosis 24 Prepare quality control manuals 26 Establish quality control in non-manufacturing departments 28 Cooperate with universities and research organizations 30 Strengthen your international competitiveness 32 33 Relationship with ISO 37 05-87581_unit 2.qxd 09/09/2005 11:33 Page 3 Unit summary As Chief Executive Officer, you have a primary role in ensuring that quality is maintained throughout your company. This involves a number of activities, the most important of which are presented in this unit. 2.1 Promote your quality policy The success of your company depends on delivering products and services of the highest level of quality. As CEO one of your primary functions is to establish a quality policy, to involve your employees in realising this, and to make sure that your suppliers and customers are aware of it. a. Present your annual quality policy to your employees, your suppliers and your customers. b. Seek to raise quality consciousness among your employees. c. Involve your employees in making quality improvements: encourage QC circles and suggestion schemes. 2.2 Establish a clear organisational structure As CEO you are responsible for the overall organization of your company. This involves four key actions: a. Draw up a company-wide organization chart: outline the organizational hierarchy of your company from senior managers to the lowest employees in each department. b. Define clearly the tasks to be carried out by each department. c. Define the responsibility and authority of each employee. d. Set up a company standardization system to establish and maintain standards for all the tasks in the company. 2.3 Deal with critical issues Identify the critical issues facing your company, and put someone in charge of dealing with each of these. These issues will arise particularly in the planning, design and development of new products, and in production, inspection, sales, and servicing. 2.4 Satisfy your customers Your company’s quality policy will only be meaningful if it satisfies its customers. There are three primary actions to take to achieve this: a. Make sure that you really understand what your customers want. b. Set up clear procedures for handling customer claims. c. Set up a system for analysing customer claims. d. Communicate your quality policy to your customers. 2.5 Develop your employees The environment in which your company does business is constantly changing. To ensure that your employees have the skills to respond flexibly to these changes, and to maintain the highest levels of quality in their work, you need to have a good employee development programme. This should include management training, intrinsic skills training, and A Roadmap to Quality 3 Unit 2 - Chief Executive Officer: Ensuring Quality 05-87581_unit 2.qxd 09/09/2005 11:33 Page 4 education in quality control. And you should also support quality control education in your partner companies. 2.6 Carry out regular quality audits If your company is to build up a good quality system, you must carry out regular quality audits to determine whether: a. The quality activities are being carried out as planned. b. They are achieving the planned results. c. They are being carried o...
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