tcb_roadmap_to__qualitiy_vol1

This is known as policy management unit 2 chief

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Unformatted text preview: t policies, and deploy these policies down through your organisation. This is known as policy management. Unit 2. Chief Executive Officer: Ensuring quality As Chief Executive Officer, you have a primary role in ensuring that quality is maintained throughout your company. This involves a number of activities, the most important of which are presented in this unit. Unit 3. Managers: Managing systems All that you do as a manager will have an impact on quality, but several of your functions are especially important in ensuring a high level of quality in your own department and in the company as a whole. The functions included in this unit have to do with establishing, implementing and monitoring work systems, while those in Unit 4 present ways of supporting the contribution your employees can make. Unit 4. Managers: Managing people This unit presents six key actions that you as a manager can take to maximise the contribution of your employees to the success of your department and of your company. Ensure that they follow the standards, train and motivate them, delegate to them, and involve them in making improvements. Unit 5. Disposal and storage A workplace that is neat and well organised is always more efficient. It is also more pleasant to work in. The texts in this unit present a number of actions you can take to achieve this. Unit 6. Hygiene and health Everyone should work in a comfortable, healthy environment. This is also the most productive environment. There are five sets of actions that you can take to keep your workplaces healthy and comfortable – and to avoid polluting the area around your factory or plant. Unit 7. Safety Each year thousands of employees are killed or seriously injured at work. The vast majority of these deaths could be prevented, and the severity of the injuries could be greatly reduced. There are nine key sets of actions that you can take to improve safety in your company. A Roadmap to Quality 2 Overview Overview.qxd 3/10/05 12:28 PM Page 3 Unit 8. Standardization Standardization is an essential tool for maintaining and improving quality in a company. A standard is a written description of the best way to do a job, carry out an operation, or complete a process. Its purpose is to ensure that jobs, operations and processes are always carried out in the same way. It can also refer to the specifications of a product. The concept of standardization appears in many different units. In this unit we will be dealing with operation standards. Unit 9. Problem solving There will always be problems in work processes. What is important is that you spot them at once, report them to whoever will act on them, take emergency action to stop them doing any damage, find out what is causing them, and prevent them from happening again. This unit presents systems that can help you to recognise and deal with problems. (Unit 11 provides detailed guidelines on using statistical methods to solve problems by analysing and interpreting data.) Unit 10. QC Circles A QC Circle is a small group of frontline employees who meet regularly to try to improve the quality of their work. QC Circle activities are at the core of TQM. They can play a major role in creating a dynamic atmosphere in the workplace. Unit 11. Statistical methods There are many problems that cannot be solved simply by examining equipment and machinery. Data has to be collected, usually over a period of time, and then analysed and interpreted. Data is numeric information that represents objective facts. When data has been collected the statistical methods and tools presented in Unit 11 will help you to analyse and interpret it. Unit 12. Education and training The quality of the education and training that your company provides for its staff will determine the quality of the products and services you offer. Ultimately it will determine the success of your business. You should approach it systematically, implement it thoughtfully, and continuously evaluate and improve it. Unit 13. Production control Production control is the management of the production processes to ensure that the company produces goods of the quality that the market wants, in the right quantity, and ready for delivery at the right time - and that it continues to improve the efficiency with which it does so. The six texts of this unit present the key actions to take to achieve these goals. Unit 14. Process control Process control is about making sure that the manufacturing processes produce goods of the required quality in a continuous and stable manner. There are several mechanisms for maintaining process control. A Roadmap to Quality 3 Overview Overview.qxd 3/10/05 12:28 PM Page 4 Unit 15. Inspection Inspections are essential to make sure that your products have the specific quality features that your customers want. Unit 16. Management of facilities & equipment Managing facilities and equipment involves carrying out regular inspections; dealing with any problems and making sure they do not happen again; deciding which forms of maintena...
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