tcb_roadmap_to__qualitiy_vol1

Vision an all embracing statement of where an

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Unformatted text preview: y generate alternatives to secure essential functions at the greatest worth in relation to costs. Vision: An all-embracing statement of where an organization would like to be in the future. W Waste: Any activity that consumes resources and produces no added value to the product or service a customer receives. Work instruction: A work instruction is a clear, simple written description of the daily production plans and related information, based on the standards and given to the workers before they begin operations. Work process table: A table used to manage the progress of production or maintenance. Work-in-progress (WIP): Work that is still continuing. Z Zero defect: A performance standard and methodology developed by Philip B. Crosby that states that if people commit themselves to watching details and avoiding errors, they can move closer to the goal of zero defects. A Roadmap to Quality 13 Glossary UNIDO unit 1.qxd 3/10/05 12:42 PM Page 1 Unit 1 Chief Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 12:42 PM Page 2 Contents Unit summary 3 Learning tools The RADAR questions 5 The 6-Point Structure 5 Texts 1.1 Policy management – an overview 6 1.2 Prepare mid-term and long-term management plans 9 1.3 Establish annual management policies 11 1.4 Deploy policies and prepare implementation plans 13 1.5 Control the implementation of policies 15 1.6 Reflect on the policies at the end of the year 20 1.7 Carry out a presidential diagnosis of policy implementation 22 Test 26 Relationship with ISO 31 UNIDO unit 1.qxd 3/10/05 12:42 PM Page 3 Unit summary The full implementation of TQM requires the commitment of the Chief Executive Officer and senior managers. As CEO you must take personal charge, providing a vision of where your company is going, and the leadership to realise this vision. This requires that you, with your senior managers, define your company philosophy, and develop long-term and mid-term plans based on this philosophy. Then translate these plans into annual management policies, and deploy these policies down through your organisation. This is known as policy management. 1.1 Policy management – an overview For successful policy management, first of all define your company philosophy, and then prepare long-term and mid-term management plans. From these plans, decide what you want to achieve each year, and the concrete measures required to do this. These are your annual management policies, sometimes also referred to as presidential policies. Communicate these to your different departments, making sure that they are implemented in a coordinated way and to a coordinated time schedule. Good policy management is essential if your company is to successfully develop new products, improve quality, reduce costs, and strengthen its operations. 1.2 Prepare mid-term and long-term management plans Long-term plans are normally for five years, and mid-term plans for three years. They are essential if your company is to achieve all that it is capable of achieving. They should be based on your business philosophy, on a good understanding of your management strategies, and on a sound grasp of your corporate strengths. 1.3 Establish annual management policies At the end of each fiscal year, CEOs agree on their understanding of the long-term management plans, review the policies of the past fiscal year, and draft a plan for formulating annual management policies for the new fiscal year. This draft plan is discussed at a top management meeting, and agreement is reached. Draft policies for the new fiscal year are prepared, and are approved by the president. 1.4 Deploy policies and prepare implementation plans Your annual management policies must now be deployed down through the organisational levels, from higher level to lower level departments and sections. Those at each level will establish their own policies based on these annual policies, and prepare plans to implement them. 1.5 Control the implementation of policies Check regularly that policies are being implemented as planned: that departments, sections, and individuals are carrying out the tasks assigned to them. If policies have not been implemented properly, it is important to decide whether the implementation plans were impossible to carry out, or the plans were carried out to schedule but failed to achieve the target. A Roadmap to Quality 3 Unit 1 - Chief Executive Officer: Managing Policy UNIDO unit 1.qxd 3/10/05 12:42 PM Page 4 1.6 Reflect on the policies at the end of the year Reflect on your annual management policies at the end of each year. This is called term-end reflection and will provide feedback for future improvements. There are two types of termend reflection: reflection on results, and reflection on processes. 1.7 Carry out a presidential diagnosis of policy implementation To manage their policies the company president and other CEOs must have a sound grasp of the mechanisms of policy management and they must display leadership. Unless they do so, no company-...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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