tcb_roadmap_to__qualitiy_vol1

What problems if any do you meet in doing this in

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Unformatted text preview: d idea of your employees’ ability levels in relation to the jobs that you have to assign to them? If not, how can you find out? A Roadmap to Quality 15 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 16 iv. Is it difficult to fit your instructions to what they are able to do? If this is a problem, how can you deal with it c. Parag. 2: Apply the RADAR questions to these proposals for assigning jobs to your employees. Include figures 3.4a, 3.4b and 3.4c in your discussion. If you feel it useful devise similar tables for one or two jobs in your department d. When you receive instructions from your superiors do you normally check how they fit in with the responsibilities and capabilities of your department? If not, would it be a good idea to do so? e. Parag. 3: Apply the RADAR questions to these proposals for passing on your superiors’ instructions. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed several texts. You might like to follow the 6-Point Structure. Unit 3 - Managers: Managing Systems 16 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 17 3.5 Monitor how well management tasks are being carried out 1. You need to have a system for checking that the management tasks in your department have been completed correctly. One system is to use management check items: a. Specify the actions that have to be taken to complete each task. b. Identify an item in each of these actions that can be measured to show if the action has been completed correctly. This item is called a management check item (or simply a management item.) c. Have documents written up that specify the management check items for each task. 2. Management check items are simply indicators that can be checked to see how well a management task has been carried out. For example: a. Management task: reduce manufacturing costs. b. Management check item: the cost of one product unit, or the amount of electricity used each month in the manufacturing process. Figure 3.5a List of management items for a manufacturing section head 3. The main areas where management check items should be used are: a. Jobs. b. Production processes, including administrative procedures and tasks. c. Interdepartmental tasks, e.g. interdepartmental activities for quality management, such as standardisation, and the processing of complaints. d. New business operations, and policy planning and management. 4. Monitor especially the factors that most affect business performance. Select these as priority management check items and monitor them carefully. Make sure that both your superiors and your subordinates know what they are. Record data about them regularly, and put it on display where everyone can see it. 5. To put this into practice you should: a. Select management check items that indicate business results (output). b. If it becomes clear that these items will take a long time to confirm, select alternative items that can be checked quickly. c. As far as possible, use discrete values and variables to indicate acceptable levels of task completion. If this is not possible use boundary samples. d. Use graphs and other charts to provide a ‘time series’ examination of the results. e. Analyse factors that appear to affect management check items as early as possible, so that measures can be taken quickly to deal with them. A Roadmap to Quality 17 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 18 Discussion The following questions ask you to think about how the ideas in the text could be applied in your company. Some of these ideas may not be relevant to you. Concentrate on those that are relevant. Keep notes of your conclusions – you will need them to prepare your action plan afterwards. Where appropriate ask yourself the RADAR questions. Note: Always include in your discussion any figures referred to in the text, if you feel these are relevant to your company. a. Parag. 1: Give some examples of management tasks in your department. Do you have a system for checking if your management tasks have been carried out properly? If yes, where do you feel it may need to be improved, if at all? b. Parag. 3: Are these also the main areas where you would use management check items? Are there any other areas where you would use them? Identify management check items for some of the typical tasks that you are responsible for. c. Parag. 4: Make out a list of your priority management check items. d. Parag. 5: Apply the RADAR questions to the guidelines in this paragraph. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing improvements in your company. Alternatively you may choose to prepare one action plan when you have discussed severa...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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