tcb_roadmap_to__qualitiy_vol1

When an employees feel that machines facilities

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Unformatted text preview: y and health committee. b. The section in charge of facility and equipment maintenance. c. The secretariat of the safety and health subcommittee at the worksite. 32. Classification of accidents includes: a. Accidents that require work to stop. b. Accidents that allow work to continue. c. Accidents that require work to stop and cause after-effects. A Roadmap to Quality 33 Unit 7 - Safety 05-87581_unit 7.qxd 01/08/2006 10:59 Page 34 7.8 Set safety targets 33. To assess the accident rate in a company, work out the accident ratio numerically and compare it with: a. Competitors. b. Other departments. c. The national average. 34. When setting safety targets: a. Set the target levels as high as possible. b. Do not aim for levels that are impossible. c. Set targets levels at past or present achievement levels. 35. Set safety targets with reference to these criteria: a. The number of accidents each month. b.How often accidents occur. c. How serious the accidents are. 7.9 Be prepared to deal with disasters 36. Match jobs with duties: a. Fire-fighting leaders 1. Remove important documents and objects (data disks and other items). b. Fire-fighting officers at 2. Direct and control regional teams, confirm the stage departments and that evacuation has reached, and report injuries and sections in charge other information to headquarters. c. Transport officers 3. Rush to the sites of fire and perform early fire-fighting activities. a. a2, b3, c1 b. a1, b3, c2 c. a2, b1, c3 37. Match stages of readiness to deal with disaster with content: a. First stage 1. Roles are distributed and self-directed activities are undertaken in accordance with divisional, departmental, and sectional plans. b. Second stage 2. Roles are distributed and company-wide activities are undertaken vigorously. c. Third stage 3. Issues to be addressed are put in order, but there are no self-directed activities. d. Fourth stage 4. There are company-wide goals, but virtually no self-directed activities. e. Fifth stage 5. Roles are distributed and company-wide activities are undertaken in cooperation with related departments and sections. a. a4, b3, c1, d5, e2 b. a4, b1, c3, d2, e5 c. a4, b3, c2, d5, e1 Unit 7 - Safety 34 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 1 Unit 8 Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 2 Contents Unit summary 3 Learning tools The RADAR questions 4 The 6-Point Structure 4 Texts 8.1 Introduce operation standards and work instructions 5 8.2 Maintain the standards 9 8.3 Educate and train your employees to follow the standards 13 8.4 Organize standards on a company-wide basis 18 8.5 Assess and promote standardization 20 Test 24 Relationship with ISO 29 UNIDO unit 8.qxd 3/10/05 1:24 PM Page 3 Unit summary Standardization is an essential tool for maintaining and improving quality in a company. A standard is a written description of the best way to do a job, carry out an operation, or complete a process. Its purpose is to ensure that jobs, operations and processes are always carried out in the same way. It can also refer to the specifications of a product. The concept of standardization appears in many different units. In this unit we will be dealing with operation standards. 8.1 Introduce operation standards and work instructions Draft and implement standards for all your company’s operations and procedures. Then prepare work instructions, based on these standards, for employees to use in their jobs. To introduce standards effectively in your company you will need to: a. Be clear about the purpose of standards. b. Recognise the range of items that may be included in a standard. c. Decide on the procedures you will follow to introduce standards in your company. d. Prepare work instructions from the standards. 8.2. Maintain the standards When standards have been drafted and implemented, there are three important ongoing actions to take: a. Make sure that employees are following the standards. b. Keep the standards up-to-date. c. Use the standards to check that operations have been carried out correctly. 8.3. Educate and train your employees to follow the standards Standardization will greatly improve quality in your company – but only if employees always follow the standards. There are three reasons why they may not follow them: a. They do not know them: this is a problem of knowledge. b. They cannot do the operations correctly: this is a problem of skill. c. They will not follow them: this is a problem of motivation. 8.4. Organize standards on a company-wide basis When standards have been established for all the operations in a company, there will probably be a lot of them. Some may easily be lost or duplicated or may contradict other standards. To avoid this, organise standards carefully on a company-wide basis; classify them; decide who has the authority to establish, revise, or withdraw them; and draw up rules to govern all this. 8.5. Assess and promote standardization If standards are to make a lasting...
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