tcb_roadmap_to__qualitiy_vol1

Where appropriate ask yourself the radar questions

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Unformatted text preview: als (the ingredients, structure, shape, size, weight, conductivity, melting point, boiling point, container, etc.). ii. Define the purchasing specifications for raw materials. iii. Specify the procedures for inspecting incoming raw materials. Note: Raw materials include parts and supplementary materials. Inspection standards describe the test categories, inspection methods, evaluation standards, etc., for raw materials, work-in-process (WIP), and finished products. Job standards describe the work procedures for production, (including the operation of equipment), inspection, shipping and transportation, working conditions, safety issues, etc. Standards for maintaining equipment describe the methods for inspecting, maintaining, and preserving equipment. Standards for maintaining measuring devices describe the identification, calibration, maintenance of accuracy, and control methods for measuring devices. Packaging standards describe the methods for packaging products and WIP and give the , specifications, and identification methods for packaging materials, etc. Work standards define the broader business rules, procedures, methods and report formats. Supplementary standards are additional standards which include work procedures, operation procedures for equipment, operation procedures for measuring devices, work instructions, safety instructions, and one-point lectures used for basic training. Examples: Figure 8.1e Work card, Figure 8.1f Quality card, Figure 8.1g One-point lecture, Figure 8.1h One-point lecture. Action plan Take the ideas you have found useful in the text, and in your discussion, and present them in a well-structured plan for introducing standardization in your company. You might like to follow the 6-Point Structure. Unit 8 - Standardization 8 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 9 8.2 Maintain the standards Introduction 1. When standards have been drafted and implemented, there are three important ongoing actions to take: a. Make sure that employees are following the standards. b. Keep the standards up-to-date. c. Use the standards to check that operations have been carried out correctly. Make sure that employees are following the standards 2. First of all educate employees to use the newest standards correctly (see Text 8.3). Then set up a method of checking that they are using them. Do this systematically. Find out in each workplace what percentage of operations are using newly established standards (including old standards that have been revised) and then find out what percentage of these are being followed. If they are not being followed, find out why, and then take whatever steps are necessary to make sure that they are followed in every operation. Keep the standards up-to-date 3. Draw up rules to make sure that the standards are maintained and revised properly. There are a number of actions you can take. a. Carry out periodic reviews to see how the standards have been implemented, and how effective they are. b. Revise standards whenever: i. There are changes in the production process. ii. Out-of-control events occur even though operations are carried out according to the standards. (These are events well outside the control limits of what is acceptable.) iii. There are changes in outside conditions, such as raw materials, equipment, or target quality. c. Put a person with practical experience in charge of establishing and revising each standard. Include his name in the standards and delegate the necessary authority to him. d. Include in each standard the dates when it was established and revised. e. Be sure to remove from the workplace any operation standards that are no longer in use. 4. Include notes with each standard giving the history of its establishment and revision. These notes may include: a. Controversial items found during the review. b. Explanation of items specified in the standards. c. The rationale for the standard values, and for the classification of the standard. d. Relationship with external standards if any. e. Any design changes that have been made. f. Issues that have to be decided, including future policies. g. Any experimental data. A Roadmap to Quality 9 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 10 Use the standards to check that operations have been carried out properly 5. To do this you will need to have: a. Methods for checking operations and confirming that they have been carried out correctly. b. Rules for handling things that do not go according to plan – when the quality characteristics of products are not what the standards say they should be. These are known as abnormalities or out-of-control events. 6. There are two ways of checking: a. Cause-factor check: Check if operations have been carried out according to the standards. If not, find out why and take whatever action is necessary. This could mean reviewing the standards. To review the standards, compare the quality characteristics specified in the standards with the quality characteristics of the products that have been produced according to the standar...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.

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