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Unformatted text preview: records that show how well your department is performing against its
b. Work records that will help to build up a picture of the overall situation of the
c. Daily job results records that will help indicate abnormalities as early as possible. Achievement records
2. Keep records of what your employees have achieved in the different production
processes, and compare these with the plans. Achievement records should include:
a. How much work has been done.
b. The ratio of defects.
c. Records of quality characteristics.
d. The cost of the work.
e. How successfully deadlines were met.
f. The department’s safety record.
g. The level of employee morale.
3. When your department’s actual achievement differs greatly from what it planned to
achieve, then corrective action should be taken. Corrective action will be much easier to
take if all this data is converted into tables and figures. It is also a good idea to put
control charts and graphs on display so that everyone can easily see the level of work
achievement and can compare this with the plan.
Figure 3.9a Transitions in quality records Work records
4. Work records are important to:
a. Give a clear picture of the present situation of the company.
b. Provide input for decisions about the future direction the company should take.
5. They include:
a. The names of products.
b. The name of the work and a description of the work.
c. The dates when work was started and completed.
d. The facilities and equipment that are being used.
e. The names of employees.
f. The working conditions. Unit 3 - Managers: Managing Systems 26 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 27 g. The presence or absence of abnormalities.
h. The handling of any abnormalities, and the results.
Store all records for a fixed period of time and in fixed locations where they will not be
damaged or lost.
6. Work records can be used to assess:
a. The company’s process and manufacturing capabilities.
b. Its quality standards.
c. The control limits.
7. These assessments will then help with planning future production, because they will
a. Optimal manufacturing conditions.
b. Factors that affect quality.
c. The causes of abnormalities. Daily job result records
8. Daily job result records are especially useful in helping employees to quickly recognise
abnormalities and take immediate action to deal with them. For this purpose, keep the
records up to date on a daily basis, and arrange them so that they are easy to inspect.
Figure 3.9b Check sheets Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of the ideas may not be relevant to you. Concentrate on those that are
relevant. Keep notes of your conclusions – you will need them to prepare your action plan
afterwards. Where appropriate ask yourself the RADAR questions.
Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. Do you know how well your department is doing? Do you keep records of what
employees have achieved? Or any other kind of work records? If yes, where do you
feel your record system needs to be improved, if at all? If you do not keep records,
what benefits do you think they would bring?
b. This text presents three types of records that you can keep. Apply the RADAR
questions to all of them, and decide what kind of records would be most useful for
you. Consider in particular how:
i. Such records would help your department to make these assessments. (parag. 6)
ii. These assessments would help you to plan future production. (parag. 7)
iii. Daily job results would help you to quickly recognize abnormalities. (parag. 8) Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured plan for introducing improvements in your company. You might like to use
the 6-Point Structure.
A Roadmap to Quality 27 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 28 3.10 Take a systematic approach to making
1. Whether ideas for improvement come from suggestion schemes, QC circles or
elsewhere, you should take a systematic approach to selecting themes for improvement,
monitoring their progress and quantifying the results:
a. Use statistical techniques.
b. Introduce the PDCA cycle.
c. Review your approach to improvements. Use statistical techniques
2. Use statistical techniques, graphs and tables to select themes for improvement, to
monitor the progress of improvements, and to quantify the results. This will provide
much more effective control of improvements, and will have the added advantage of
giving employees a much more concrete sense of what is going on, and of the benefits
that improvements will bring.
a. To begin with, select improvement themes according to the level of improvement they
can be expected to bring. Take into account the balance between the time required
for a solution, the costs, and the savings that the improvements are expe...
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- Spring '12