tcb_roadmap_to__qualitiy_vol1

A there will be no dispersion b there will be some

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Unformatted text preview: 09/09/2005 11:55 Page 45 9.10 The QC Story II 39. Before you attempt to analyse the data you should have a clear picture of: a. The negative results that the problem has caused. b. The likely causes of the problem. c. Possible recurrence prevention measures. 40. To get a clear understanding of the effects of the problems study the following points: a. Time, place, symptoms, and system. b. Time, place, machinery, and system. c. Time, place, symptoms and storage. 41. Abnormalities may be caused by differences in: a. Employees. b. Facilities. c. The working environment. 42. If it is not possible to use experiments to confirm the relationship between possible causes and the results: a. Use cause and effect diagrams. b. Use control charts. c. Look carefully at the effects these causes have on results in subsequent diagrams. 9.11 The QC Story III 43. To devise recurrence prevention measures: a. Devise measures against each confirmed cause. b. Be careful not to devise too many possible measures. c. Assess these measures and narrow them down for implementation. 44. To confirm tangible effects of the actions taken: a. Confirm whether the target values were achieved. b. Use the same criteria that were used to get a grasp of the present situation. c. Confirm the effects of each countermeasure. 45. To standardize the new methods: a. Make sure that related departments are fully informed of them. b. Clearly record the reasons for establishing the standards. c. Use control charts to monitor the continuation of the good effects. 46. To analyse the methods used to try to solve problems that were, in the end, left unsolved: a. Compare the results of the attempt to solve the problem with the earlier results caused by the problem. b. Reflect on the methods used for making plans, setting targets, and improving activities. c. Put together themes for future activities. 9.12 Preventing problems arising 47. When factors that can lead to abnormalities have been assessed the actions that may be taken include: a. Get rid of the dispersion. b. Reduce the possibility of recurrence. c. Remove the possibility of recurrence. A Roadmap to Quality 45 Unit 9 - Problem solving 05-87581_unit 9.qxd 48. 09/09/2005 11:55 Page 46 FMEA attempts to predict problems by: a. Focusing on a broad range of units in the manufacturing process. b. Focusing on specific units in the manufacturing process. c. Increasing the reliability of specific components. Unit 9 - Problem solving 46 A Roadmap to Quality Printed in Austria V.06-59455—February 2007—200 An e-learning Manual for Implementing Total Quality Management Volume 1 A Roadmap to Quality—Volume 1 UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION Trade Capacity-building Branch Vienna International Centre, P.O. Box 300, 1400 Vienna, Austria Telephone: (+43-1) 26026-0, Fax: (+43-1) 26926-69 E-mail: unido@unido.org, Internet: http://www.unido.org UNITED NATIONS INDUSTRIAL DEVELOPMENT ORGANIZATION...
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