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Unformatted text preview: e goods that your company produces, while a positive attitude will
create a dynamic workplace where productivity and quality are high. You should:
a. Be alert for signs of a negative attitude, especially in attendance and punctuality.
b. Take steps to motivate your employees.
c. Try to maintain a balanced workforce. Be alert for signs of a negative attitude, especially in attendance
2. You may find signs of a negative attitude in how your employees interact with each other
and in how they dress. Most of all you will recognize negative attitudes in the levels of
absenteeism, especially when superiors are not told in advance, and in poor punctuality.
These present you with two challenges:
a. The immediate problem of ensuring that production is not disrupted by poor
attendance and punctuality.
b. The underlying need to improve employee attitudes.
3. To keep production on schedule, you need to know the attendance rate in advance so
that you can plan for other employees to substitute for those who will be absent. (The
attendance rate is the ratio of employees at work to the number of employees required
for the work.) You should:
a. Introduce a Request for Leave Form that employees can use to request leave in
b. Educate employees on the effect that unrequested absences can have on production.
c. On the longer term, train employees in several skills so that they can easily substitute
4. When your employees are often unpunctual, you should:
a. Analyze the reasons for employees arriving late or leaving early, and take
b. Educate employees on the effects that unpunctuality can have on the stability of
c. Reward employees who have not arrived late or left early for an entire year, perhaps
with a cash bonus.
Figure 4.4a Request for leave form
4.4b Request to come late/leave early
4.4c Reasons for coming late (page 16)
4.4d Reasons for leaving early (page 16) A Roadmap to Quality 13 Unit 4 - Managers: Managing People Unit 4.qxd 3/10/05 12:57 PM Page 14 Take steps to motivate your employees
5. A positive attitude among employees can be reflected in:
a. A willingness to take part in teamwork.
b. Confidence in acting on their own initiative.
c. Drive and energy.
d. A sense of responsibility.
e. Willingness to try to find improvements in their work.
f. Appropriate dress.
6. There are several actions that you can take to motivate your employees:
a. Give a good example:
i. Give your supervisors and employees a good example in your own positive
ii. Make sure that they can see the value of any rules you introduce.
iii. Encourage them to feel free to come and talk openly to you, and to their
supervisors, about any troubles and worries they may have.
b. Provide support:
i. Support them in raising their skills levels. (See Text 4.2.)
ii. Carefully observe, in your daily management, what they are doing, and help
them do it better.
iii. Schedule regular meetings of supervisors so that they can improve their
communication with each other, and so become more effective in identifying and
c. Encourage initiative:
i. Ensure that your employees understand the content of their jobs, and the
importance of what they are doing.
ii. Encourage them to discover problems in their work and find their own original
solutions. One of the great motivators is to show what you can do, while it is quite
de-motivating to work in an atmosphere where everyone does only what they are told.
iii. Hold competitions and campaigns to encourage them to come up with inventive
ideas. Set up a suggestion scheme, and a system to evaluate their ideas and
implement the good ones. (See Text 4.5.)
iv. Introduce QC circles. (See Text 4.6.)
d. Challenge them:
i. Give them jobs that are slightly above their ability level, whenever it is appropriate
to do so.
ii. Select themes for improvement which interest and challenge them.
iii. Give them appropriate guidance when they take on these challenges.
iv. Hold meetings where they can present their achievements to larger audiences.
v. Make sure that their achievements are recognised in a company award system. Try to maintain a balanced work force
7. A further, more long-term, way of improving the attitudes of employees is to ensure that
there is an even distribution of employees of different ages and different years of service.
This distribution should be balanced in the following categories:
a. The total number of employees.
b. The number of employees of each sex.
c. The number of employees in each job.
Unit 4 - Managers: Managing People 14 A Roadmap to Quality Unit 4.qxd 3/10/05 12:57 PM Page 15 First, work out how employees are presently distributed with reference to the criteria of age,
sex and years of service. Then map out a long-term plan that will give a well-balanced
distribution. Visual aids, such as a histogram, will be helpful in doing this.
Figure 4.4e AAA Manufacturing Co.: distribution by age (page 17) Discussion
The following questions ask you to think about how the ideas in the text could be applied in
your company. Some of these ideas may not...
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- Spring '12