Unformatted text preview: as may not be relevant to you. Concentrate on those that
are relevant. Keep notes of your conclusions – you will need them to prepare your action
plan afterwards. Where appropriate ask yourself the RADAR questions. A Roadmap to Quality 33 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 12:51 PM Page 34 Note: Always include in your discussion any figures referred to in the text, if you feel these
are relevant to your company.
a. How do you normally give instructions to your employees – in writing or in person,
or both? What points do you include? How do you think you could do this better?
b. Parag. 2: Apply the RADAR questions to these guidelines on preparing written
documents. Include the example in Figure 3.12a in your discussion. Could it be a
useful model for you?
c. Parag. 3 presents guidelines for communicating with other departments. Apply the
RADAR questions to these. Look at the example in Figure 3.12b. Could it be a useful
model for you? Action plan
Take the ideas you have found useful in the text, and in your discussion, and present them in
a well-structured plan for introducing improvements in your company. Alternatively you may
choose to prepare one action plan when you have discussed several texts. You might like to
follow the 6-Point Structure. Unit 3 - Managers: Managing Systems 34 A Roadmap to Quality UNIDO unit 3.qxd 3/10/05 12:51 PM Page 35 Test
Answer these questions using only the information given in the text. For each question one,
two or all three answers may be correct. Tick the answer or answers you think are correct for
each question. Each question carries 3 points – you get one point for each correct answer
that you tick, and one point for each wrong answer that you do not tick.
3.1 Implement your company’s annual management policies
To implement company policy effectively:
a. Evaluate the work in your department with reference to the previous three years.
b. Examine with your employees whether the themes selected for development
satisfy long-term and medium-term company plans.
c. Review with your employees how to implement these themes.
To make sure that your employees have a good grasp of the specific objectives and
methods needed to implement the department policies:
a. Let your employees decide how the objectives could be achieved.
b. Use graphs and charts to show how the achievements of their department
contribute to the overall success of the company.
c. Use quantitative values to define each objective.
When any problems arise during the implementation of the policy:
a. Try first of all to solve them yourself.
b. Call in the persons in charge, investigate the causes, and examine possible
c. If a problem is serious report it to your superiors.
3.2 Clarify the extent of your department’s responsibility for quality assurance
The primary areas where authority for the implementation of quality assurance
activities must be defined include:
b. Product design.
c. Packing manufactured goods.
3.3 Define jobs, responsibilities and authority; clarify policies
Job assignments are descriptions of:
a. The responsibilities and authority of each department.
b. The jobs and responsibilities of each department.
c. The jobs, responsibilities and authority of each department.
To define the job assignments of each department in the company:
a. Specify all the jobs in the department.
b. Limit the number of the jobs.
c. Identify the quality characteristics of the jobs as numerically as possible. A Roadmap to Quality 35 Unit 3 - Managers: Managing Systems UNIDO unit 3.qxd 3/10/05 7. 12:51 PM Page 36 To clarify their policies and objectives and communicate these to their employees,
a. Know how their department interfaces with other departments.
b. Understand and control the quality characteristics of the jobs in their department.
c. Make sure that abnormalities do not occur. 3.4 Ensure that your employees understand and carry out their job assignments
To communicate your superiors’ instructions to your employees:
a. Make sure you really understand the instructions.
b. Consider how these instructions fit in with the responsibilities and capabilities of
c. Devise an implementation plan based on your department policy.
9. To ensure that your employees understand and can follow your instructions:
a. Provide education and training in advance to ensure that they can follow the
b. Never give employees jobs that are even a little above their skills level.
c. Get operators to make a habit of immediately reporting when a job is
10. When you are assigning jobs and giving work instructions:
a. Always give instructions that are appropriate to the operator’s ability.
b. Judge what they are capable of from talking to the other operators.
c. If necessary, carry out prior training before operations start.
11. In your work instructions clearly specify:
a. The purpose of the job.
b. How to report that work has started.
c. The work meth...
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12