tcb_roadmap_to__qualitiy_vol1

B operation methods are changed c out of control

Info iconThis preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Assess and promote standardization 41. Company-wide assessment should be carried out: a. At least once every 3 months. b. At least once every 6 months. c. At least once a year. 42. Each department to be assessed should: a. Be informed in advance of important assessment items. b. Not be informed in advance of any assessment items. c. Be informed in advance of all assessment items. 43. The quality control committee secretariats should: a. Monitor how standardization is progressing. b. Plan and implement education and popularisation. c. Relate standards to claims, quality and similar matters. 44. The ultimate purpose of standardization is: a. Removing abnormalities. b. Creating a quality system. c. Achieving improvement. 45. Managers should create an environment where employees: a. Will feel able to report problems. b. Will recognize problems. c. Will solve problems. 46. The effect of improvement activities in each workplace should be summarized and recorded in order to: a. Provide a basis for giving employees awards. b. Revise standard operations. c. Motivate employees to seek further improvement. Unit 8 - Standardization 28 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 1:24 PM Page 29 Relationship with ISO 8.1 Introduce operation standards and work instructions Relationship with ISO 9001:2000 4.2.3 Control of documents 6.2.2 Competence, awareness and training 7.5.1 Control of production and service provision 8.2 Maintain the standards Relationship with ISO 9001:2000 4.2.3 Control of documents 8.2.3 Monitoring and measurement of processes 8.3 Educate and train your employees to follow the standards Relationship with ISO 9001:2000 6.2.2 Competence, awareness and training 8.2.2 Internal audit 8.4 Organize standards on a company-wide basis Relationship with ISO 9001:2000 4.2.3 Control of documents 8.5 Assess and promote standardization. Relationship with ISO 9001:2000 4.2.3 Control of documents 6.4 Work environment 8.2.2 Internal audit A Roadmap to Quality 29 Unit 8 - Standardization 05-87581_unit 9.qxd 09/09/2005 11:49 Page 1 Unit 9 Problem Solving 05-87581_unit 9.qxd 09/09/2005 11:49 Page 2 Contents Unit summary 3 Learning tools The RADAR questions 5 The 6-Point Structure 5 Texts 9.1 Recognising abnormalities 6 9.2 Reporting abnormalities 9 9.3 Emergency actions with non-conforming products 11 9.4 Preventing the recurrence of abnormalities 14 9.5 Rules for processing abnormalities 16 9.6 Base problem solving on facts 19 9.7 Managing dispersion 20 9.8 Control charts 22 9.9 The QC Story I 29 9.10 The QC Story II 33 9.11 The QC Story III 36 9.12 Preventing problems arising 39 Test 41 05-87581_unit 9.qxd 09/09/2005 11:49 Page 3 Unit summary There will always be problems in work processes. What is important is that we spot them at once, report them to whoever will act on them, take emergency action to stop them doing any damage, find out what is causing them, and prevent them from happening again. There are systems we can use that will help us to recognise and deal with problems. (Unit 11 provides detailed guidelines on using statistical methods to solve problems by analysing and interpreting data.) 9.1 Recognising abnormalities If managers and employees are to spot problems as soon as they occur, they need to be alert – and alert not just for problems, but for anything unusual, anything that is different from the normal – for abnormalities. An abnormality is not always a defect or a problem, but it often indicates that there is a hidden problem or a potential problem. Always treat an abnormality as a danger signal, find out what is causing it, and take measures to prevent it recurring. 9.2 Reporting abnormalities If abnormalities are to be dealt with properly they have to be reported. Good abnormality reports will accurately describe what happened, when it happened and to whom it happened. This information must then be passed on quickly to whoever is in a position to act on it. To ensure that employees report abnormalities, you need to: a. Create a company culture where they are willing to report abnormalities. b. Draw up rules for making abnormality reports. 9.3 Emergency actions with non-conforming products Abnormalities may be products that are not of the right quality – known as non-conforming products. First, take emergency actions to stop any more non-conforming products being made and to deal with those that have been made. Only then should you begin to investigate the causes. 9.4 Preventing the recurrence of abnormalities Pay special attention to any causes of abnormalities that are related to work processes and job procedures, and try to get to the root causes. Once the root causes are known, take recurrence prevention measures to prevent these causes bringing any more problems. The combination of emergency action, when it is necessary, and systematic recurrence prevention measures, will provide stable production. 9.5 Rules for processing abnormalities It is important to have a set of rules for dealing with abnormalities. These rules set out the methods and responsibilities for all the actions that have to be taken to process abnormalities: a. Take emergency actions. b. Investigate the causes o...
View Full Document

Ask a homework question - tutors are online