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c. Whenever there are out-of-control events.
18. Put a person in charge of revising each standard who:
a. Is a department manager.
b. Is a quality manager.
c. Has practical experience.
19. Each standard should include notes giving:
a. The history of establishing and revising the standard.
b. The history of drafting and signing the standard.
c. The history of drafting and operating the standard.
20. Which of the following items could be included in these history notes?
a. Explanation of items specified in the standards.
b. Relationship with external standards.
c. Issues that have to be decided.
A Roadmap to Quality 25 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 21. 22. 23. 24. 25. 26. 1:24 PM Page 26 To use the standards to check that operations have been carried out properly you will
a. Rules for handling things that do not go according to plan.
b. Methods for checking and confirming that operations have been carried out
c. Rules for revising quality characteristics.
A cause-factor check is used to check if:
a. Operations have been carried out according to the standards.
b. The results of an operation satisfy the standards.
c. Operations have been carried out as directed by the supervisor.
An effect-factor check is used to check if:
a. The results of an operation satisfy the standards.
b. The results of an operation satisfy the supervisor.
c. Operations have been carried out according to the standards.
When abnormal quality characteristics arise you should first:
a. Revise the standard.
b. Investigate the cause.
c. Check the quality.
In carrying out these checks:
a. Decide who is to carry out the check.
b. Choose the sampling and measurement equipment to be used.
c. Always prepare boundary samples.
The items that have been checked in these checks should be summarized in operations
a. Confirmed by managers.
b. Confirmed by supervisors or managers.
c. Sent to the manufacturers. 8.3. Educate and train your employees to follow the standards
27. If standardization is to be successful employees should be educated and trained in:
a. The history of standards.
b. Quality consciousness.
c. How to carry out the operations described in the standards.
28. If employees are to appreciate and use standards they need:
a. To understand the important role that standardization plays in maintaining
b. To realize that operations must always be carried out according to the standards.
c. To understand the standards and work instructions.
29. A systematic approach to skills training requires managers to:
a. Assess the current skills that operators have.
b. Set the target level to be reached.
c. Aim for the highest level of skills.
30. Always retrain operators whenever:
a. Operation methods are reviewed.
b. Operation methods are changed.
c. Out-of-control events occur. Unit 8 - Standardization 26 A Roadmap to Quality UNIDO unit 8.qxd 3/10/05 31. 32. 33. 34. 35. 36. 37. 1:24 PM Page 27 Use OJT:
a. Before operations.
b. During operations.
c. After operations.
Giving operators systematic and continuous guidance in operations will ensure that:
a. Productivity is raised.
b. Quality is maintained and improved.
c. Equipment is updated.
To give employees training in quality consciousness, train them to:
a. Produce only quality products.
b. Recognize the important quality characteristics of their products.
c. Recognize that defective products destroy customer confidence.
Employees should become aware that the person in the next process is:
a. “my supervisor”.
b. “my customer”.
c. “my colleague”.
The 5S include:
a. Never come late to work.
b. Never leave litter lying around.
c. Store unnecessary items in the right place.
Managers can encourage employees to develop an overall quality consciousness by:
a. Preparing posters for employees to look at.
b. Keeping themselves well-informed of the present production status.
c. Ensuring that employees think about the present production status.
If operations have not been carried out according to the standards which of the
following steps may have to be taken?
a. Remove the standards.
b. Retrain the employees.
c. Review the training programme. 8.4. Organize standards on a company-wide basis
38. Organizing and classifying standards systematically throughout the company will:
a. Prevent standards needing to be revised.
b. Prevent standards being duplicated.
c. Prevent standards contradicting each other.
39. In classifying standards, basic rules for general use will include:
a. How to set up committees.
b. The roles of top and middle managers.
c. Specifications of testing methods.
40. Rules for product and manufacturing standards should specify:
a. Quality level and inspection items for products and raw materials.
b. How to promote the use of statistical methods.
c. Criteria, sequences, procedures and methods in design, manufacturing and
inspections. A Roadmap to Quality 27 Unit 8 - Standardization UNIDO unit 8.qxd 3/10/05 1:24 PM Page 28 8.5....
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This note was uploaded on 10/07/2013 for the course MKT marketing taught by Professor Anamika during the Spring '12 term at Punjab Engineering College.
- Spring '12